View Full Version : Game login failed.

10-10-2013, 01:15 PM
I'm trying to log onto Hex right now, but I keep getting "Game login failed."

I've been able to login before, and I've tried retyping the password several times. Since I don't see anyone else complaining about this, or see any notice of the alpha servers being down, I'm wondering what could cause this?

10-10-2013, 01:17 PM
Probably the server is down.

10-10-2013, 01:17 PM
I got the same problem

10-10-2013, 01:19 PM
Same here.

10-10-2013, 01:24 PM
So I finally get the game patched, I repair 3 times before even attempting to log in after reading others issues. Open my email for my password. .... Game Login Failed. Don't know why it failed but it failed. Thoughts? Help?

The only thing I can think of is in my grogginess of waking up and seeing it finally done did I accidently hit disagree instead of agree?

Side note: The log in screen needs a resizing option. I can't even grab the bottom corner and resize it that way.

Please help would love to play before work ... for sure after work.

just saw another post like this made about 7 mins befoer mine delete pls :-P

10-10-2013, 01:26 PM
Server down ;o

10-10-2013, 01:28 PM
Same problem here, I log it earlier today (like 6 hours ago) and now I cant log in. I though I was just too tired, and just had entered some log information wrong.

10-10-2013, 01:28 PM
Down too, you're not alone.

10-10-2013, 01:29 PM
Atm the server is down again. When it was up i found the mistake i made all the time, which prevented 3h of alpha for me:

i mistook a small L for a capital i in my password. You could give it a try if you have something similar in your PW, Zero and capital o also come to mind.

10-10-2013, 01:35 PM
Is there anywhere to see a server status? To know if it's up or down?

10-10-2013, 01:37 PM
Try logging in. If it fails and you make sure you did your password right a few times, it's probably down.

The I and L thing is incredibly annoying.

10-10-2013, 01:46 PM
The I and L thing is incredibly annoying.

Pasting into notepad is always a good idea to avoid those issues =)

10-10-2013, 01:53 PM
Now I dont get instantly fail message, so servers are probably up or almost up atm

10-10-2013, 01:54 PM
server is up

10-10-2013, 02:00 PM
I'm glad others are having this issue, I could log in earlier, but had no text. Now it's just failing to sign me in.

10-10-2013, 02:01 PM
Pasting into notepad is always a good idea to avoid those issues =)

Thank you for this tip. :D

It's much better than guessing.

10-10-2013, 02:04 PM
Is anyone actually in? I have been on the loading data for ages, the progress bar moved painfully slow but now that is completed or almost completed has been frozen for a while. I still see the shooting star from time to time and the music keeps playing so I dont think my client crashed.

10-10-2013, 02:15 PM
If you have peerblock or a similar program allow Gameforge GmbH through.

10-10-2013, 04:54 PM
It's 7:49 EDT GMT-5 and I finally logged in successfully. Failed login several times due to using lower case L instead of uppercase I.

Downloading game started last night at 7:30pm and did not finish until 9:30am this morning.

I didn't try to launch game until about 15 minutes ago though.

However, I did takes someone's suggestion to run Repair before first launch. No errors were found/ no repairs made....

10-11-2013, 12:57 AM
I have been signing in on 2 accounts. One of them suddenly failed continuously while the other was fine. I just restarted my PC and now they are both back to normal.

EDIT: Spoke too soon. Same account is encountering the same problem as soon as I logged out.

10-11-2013, 01:41 AM
Pasting into notepad is always a good idea to avoid those issues =)

Couldnīt you have mentioned that a bit earlier .... ;-)

From now on this will surely safe me a lot of time and nerves. Thank you

11-04-2013, 06:43 PM
I've had Alpha since the 3000 invites went out and I've only been able to login once. I consistently get "Game Login Failed."
So far I'm disappointed. There should be a message that either says "Password incorrect, try again" or "Unable to connect to server". That's UX 101.

11-27-2013, 02:10 PM
3 days, login failed.......

11-27-2013, 11:09 PM
I have been trying for a week to get into the game. Every time, I get the game login failed message

11-28-2013, 09:45 AM
I got in once or twice once they let everyone in. I couldn't complete a game because every game I tried, priority would get stuck on the AI or my priority wouldn't show up and space didn't work. Then, after a patch I tried again to see if it was more fluid and I keep getting this game login failed too. A bit frustrating but it is alpha.

11-28-2013, 09:57 PM
I can't get on. I'm using my email, do you have to log on with your keep name? That would suck, because I was having a bug that rejected every keep name I entered, and once it started working again I was entering gibberish.

11-29-2013, 04:55 AM
Login is your email address right now.
If you are still having trouble, I highly recommend you put in a support ticket.
Look under the Contact Us area on the main hextcg.com page.

11-29-2013, 06:40 PM
i put in tocket a couple days ago and its stillllll open.

11-29-2013, 06:49 PM
i put in tocket a couple days ago and its stillllll open.

which support desk are you using? because they have a new one since some time

11-29-2013, 07:01 PM
the kayako one?

11-30-2013, 05:53 PM
I'm Having the Same log in issues. :(

11-30-2013, 06:14 PM
I am also having this issue today.

11-30-2013, 06:23 PM
I'm Having the Same log in issues. :(

the servers are down. you cant login.

11-30-2013, 06:41 PM
Just logged in, seems to be back up