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TheFallen
10-15-2013, 06:31 AM
I read the servers are up, but I can't login. This message is shown:

"User [my email] is already logged in Zone Reckoning"

I tried to log in several times when the servers were down, I don't know if that's the problem.

Is any one more experiencing this?

Marsden
10-15-2013, 06:33 AM
Yep, I'm getting the same.

edit: also tried to log in during the downtime.

Soulcode
10-15-2013, 06:33 AM
I have the exact same problem. I also tried logging in several times during the down time :(

WarcraftinJapan
10-15-2013, 06:37 AM
Same here.

Aeromis
10-15-2013, 06:39 AM
I'm getting the same error

infam0usne0
10-15-2013, 06:59 AM
Can't log in either, also tried to log in during down time, it seems anyone who tried that is still logged in, maybe a restart is in order?

Chiany
10-15-2013, 07:41 AM
Same here, probably they are still performing some server/client updates.
Will try again in a few hours.

blakegrandon
10-15-2013, 08:07 AM
Oh god, I thought I was alone and had left it on at home or something.

I'm at work and can't play, fix this ASAP Cryptozoic! Don't make me do actual work :(

Hexmage
10-15-2013, 08:36 AM
Seeing as nobody is streaming (at the time of posting of course), I assume the servers are down for updates/ maintenance.

copulat0r
10-15-2013, 09:00 AM
this explains why i cant watch any streams. makes the workday less awesome :(

Chiany
10-15-2013, 11:14 AM
hmm I can see some streamers able to login, but I still get the already logged in error.
Anyway else who gets that atm?

TheFallen
10-15-2013, 11:23 AM
I still can't login, same error.

Soulcode
10-15-2013, 11:25 AM
Yeah still can't log in.

Erebus
10-15-2013, 12:31 PM
I'm trying to login from different computers, is that common among the issues?

Soulcode
10-15-2013, 12:36 PM
I'm trying to login from different computers, is that common among the issues?
I always log in from the same computer.

blakegrandon
10-15-2013, 01:00 PM
I'm trying to login from different computers, is that common among the issues?

Shouldn't affect it, I've logged in for days from two different computers without there being any issues.

I wonder if Hex still thinks I'm logged in at home even though I exited the client there.

I'm positive I completely exited Hex before leaving for work, this is rather frustrating but at least I'm getting a lot done...

Auriok
10-15-2013, 02:37 PM
any details from crypto what are they doing? or i just random check every 30min.

maybe they close the hex project.when they close Wowtcg they just didnt bother to say it.

havocattack
10-15-2013, 02:54 PM
Just woke up, same login message here (tried logging in many times before sleep :P)

RobHaven
10-15-2013, 03:33 PM
Any solution for this yet?

Same as everyone else - tried to log about 12 hours ago, getting "Zone Reckoning" now.

havocattack
10-15-2013, 03:46 PM
I think the servers are just down, so gotta be patient :) I could be wrong tho...

infam0usne0
10-15-2013, 03:51 PM
servers arent down there are people streaming right now

havocattack
10-15-2013, 04:10 PM
oh snap!

havocattack
10-15-2013, 04:23 PM
C'mon CZE let me in! :P

infam0usne0
10-15-2013, 04:27 PM
i've been trying to log in for nearly 14 hours now with the same message, it doesn't seem like they are doing anything about it currently

blakegrandon
10-15-2013, 05:22 PM
Still getting User "email" is already logged in Zone Reckoning.

Has there been any acknowledgment that this is happening by Cryptozoic?

:(

Boozecluez
10-15-2013, 05:26 PM
Last time I was able to login was 24 hours ago,tried after work and before I went to bed ..Was busy over the weekend and so far have only managed a few games with it taking a while to download and earlier issues..Understand it's alpha so will come back in a week/month and fingers crossed there is some improvement.

Shaqattaq
10-15-2013, 05:36 PM
We're aware of the problem and texting fix that'll address this problem. Apologies to everyone affected and I hope we'll have this resolved sometime in the next 48 hours.

Shinsaku17
10-15-2013, 06:02 PM
Can you let us know what the problem appears to be? I don't understand why some are able to play and others are locked out?

bizznach
10-15-2013, 06:27 PM
probably just the flux capacitor

Shinsaku17
10-15-2013, 06:41 PM
Just got back in. Looks like they found enough banana peals and half full soda pop cans.

havocattack
10-15-2013, 07:01 PM
Bummer, still can't get in :(

havocattack
10-15-2013, 07:29 PM
Add more to the flux plz >_<

Chiany
10-15-2013, 07:36 PM
Bummer, still can't get in :(

Same here, but Will has already responded here:


We're aware of the problem and texting fix that'll address this problem. Apologies to everyone affected and I hope we'll have this resolved sometime in the next 48 hours.

So hopefully it gets fixed soon, I too get that message still.

havocattack
10-15-2013, 08:38 PM
=(

Aksell
10-16-2013, 12:49 AM
Havoc, (anyone really),

Please ping if you get in as I'm also logged in without being able to do my thing. I'm hoping if you're in I will be soon after. Can't perform my community service of losing to other players if "they" wont let me log in. :P

havocattack
10-16-2013, 12:51 AM
Been trying all the time xD

4acrossisemu
10-16-2013, 02:54 AM
I'm getting the same user is logged in message still for yesterday...

havocattack
10-16-2013, 03:30 AM
Well, gonna go to sleep, hopefully I can wake up and its working xD My followers on twitch surely miss me lots! :P

Oroniss
10-16-2013, 03:50 AM
Yeah, I just got this problem too. Oh, well. Have to spend time looking at the card spoiler and designing decks instead :).

blakegrandon
10-16-2013, 06:05 AM
Imagine waking up in the morning and being locked out of all the porn sites.

Hex, you are my porn, come back to me soon please.

:(

Chiany
10-16-2013, 09:37 AM
We're aware of the problem and texting fix that'll address this problem. Apologies to everyone affected and I hope we'll have this resolved sometime in the next 48 hours.

Sorry for being impatient, but it's hard to live without Hex (even the Alpha) for 2 days now.
So, any news if the solution is coming today (US time)?

Deckofmanythings
10-16-2013, 11:57 AM
There is a patch coming tomorrow. I am going out on a limb and guess that this will be taken care of when that patch goes up. (I too am affected by this bug)

Chiany
10-16-2013, 12:00 PM
There is a patch coming tomorrow. I am going out on a limb and guess that this will be taken care of when that patch goes up. (I too am affected by this bug)

Yeah think so, about 23 hours to go...

Erebus
10-16-2013, 02:22 PM
Withdrawal... setting in.... so bored...

havocattack
10-16-2013, 02:25 PM
Same here Erebus :(

DataDragon
10-16-2013, 04:29 PM
Can you please PM me your login name/email so we can track you down by hand?
We have a temp 'fix' to get you back in the game until next patch.

havocattack
10-16-2013, 04:47 PM
omgomgomg :D

Sent!

Thank you

lamaros
10-16-2013, 05:07 PM
I've been stuck at game loading the last two days and not been able to get in. Assumed it was just a server issue, but if I can't get in tonight I'll do that same?

Deckofmanythings
10-16-2013, 05:09 PM
If you get a Load Bar with no error, that never finishes, then you are hitting a firewall. Try opening port 9933 to get the game to hit the authentication server properly.

havocattack
10-16-2013, 05:10 PM
I hope I didn't miss DataDragon xD

lamaros
10-16-2013, 05:22 PM
If you get a Load Bar with no error, that never finishes, then you are hitting a firewall. Try opening port 9933 to get the game to hit the authentication server properly.

And yet it was working without any issues on the same setup the previous evening? Not sure that's the issue.

Elementalist
10-16-2013, 05:24 PM
PM sent DataDragon

DataDragon
10-17-2013, 12:02 AM
Hot-fixed what I could tonight.
Tomorrow's patch should take care of the rest.
Apologies for pesky bugs.

havocattack
10-17-2013, 01:13 AM
Thank you again, very much appreciated :)

Auriok
10-17-2013, 08:33 AM
i want to play.

havocattack
10-17-2013, 01:37 PM
So, I logged in as normal today, asked to pick my keep name again as expected, but it is now stuck creating account.... might happen to those of us who were _dead... PM sent to DataDragon :)

Ravallian
10-17-2013, 01:53 PM
In the same boat as you guys, also PMed DD :p

Jaggenath
10-17-2013, 01:57 PM
Still can't log in after patch. Sent a pm like yesterday i think. Thanks

Marsden
10-17-2013, 02:27 PM
So, I logged in as normal today, asked to pick my keep name again as expected, but it is now stuck creating account.... might happen to those of us who were _dead... PM sent to DataDragon :)

I was _dead last night, still just getting "Game login failed" with my real account name - not even getting to the repick keep name stage. Have also bothered poor DD again.

Jaggenath
10-17-2013, 06:00 PM
Any movement here? I've been locked out for 3 or 4 days.

Ravallian
10-17-2013, 06:57 PM
I'm back in BUT reading through the thread and the form I think there's multiple bugs that is causing a similar issue so I guess those with the same account creation but as me may be good ow but not for others...yet.

Chiany
10-18-2013, 01:57 AM
Also have the Game login failed message, also to copy/paste the login info, no success.
reopened ticket and send pm .

edit: I could login after the patch, now not anymore.

Shadowelf
10-18-2013, 04:43 AM
I'm loging in just fine, but i can't play matches against the AI though, since the game doesn't load any of my saved decklists

aestil
10-18-2013, 08:50 AM
I'm stuck at loading data. I logged in just fine yesterday after the patch and played a few games against the AI with a new deck I was trying. One game crashed, the other completed [doesn't it seem like Human decks with lots of 'come into play' triggers has a bunch of bugs still?].

This morning I tried to log in and on the good side it remembered my resolution preferences, as well as my username. On the bad side it says 'loading data' and then just seems to time out.

Bummer.

Soulcode
10-18-2013, 08:59 AM
I can't get past "loading data" either. I guess the server is down.

TheFallen
10-18-2013, 09:00 AM
Same here, stuck in "loading data". Before this I've been playing some games today, and in the lasts hours there were several problems: Some of the cards in the deck creator disappeared, some of my stored decks weren't available for playing and I read several players in the chat windows which I couldn't see in the player list. The games were also getting slower, as if the server was collapsing.

One more thing: Since yesterday I can't play vs de AI because my decks don't appear in the selection combo.

Lefto
10-18-2013, 09:03 AM
This morning I tried to log in and on the good side it remembered my resolution preferences, as well as my username. On the bad side it says 'loading data' and then just seems to time out.

Exactly the same issue. I just hope it won't cause another Zone Reckoning issue all over again!

OP_Kyle
10-18-2013, 09:46 AM
We are aware of the issue with the servers and are looking into it now.

Thanks for the patience.

Kroan
10-18-2013, 09:57 AM
Have the exact same issue. When logging in the loading bar shows up and after a minute or so (bar is almost full / full) the login is just hanging. I was able to login yesterday right after the patch :(

I tried repairing the client multiple times without result unfortunately

Edit: Oops, I didn't see the post by CZE before I posted obviously.

Chiany
10-18-2013, 10:31 AM
We are aware of the issue with the servers and are looking into it now.

Thanks for the patience.

Thanks for the update Kyle, GL finding the problem.

Inquitus
10-18-2013, 10:36 AM
I get in the odd time but see noone and can't play AI. The rest of the time loading data goes on for ages and I get game login failed.

Eryn_Shades
10-18-2013, 01:07 PM
I get in the odd time but see noone and can't play AI. The rest of the time loading data goes on for ages and I get game login failed.

I'm having the exact same problem since the server shutdown. So no AI stresstest for me it seems ;)

Shadowelf
10-18-2013, 01:13 PM
Yeap same here; only reasonable i guess since they said that they will be taking the server down for now


10/18 - 10:40 AM

Hey all. We're currently down and investigating. Sorry for any inconvenience.

http://forums.cryptozoic.com/showthread.php?t=27943

Auriok
10-18-2013, 01:26 PM
:(

Lefto
10-18-2013, 01:55 PM
Just in: The AI got so scared about the upcoming stress-test that it shut down by itself

Zomnivore
10-18-2013, 02:09 PM
Hopefully it'll lead them to something important :)

nicosharp
10-18-2013, 02:14 PM
I'll check in again around 4pm to get ready to break the AI army of MORDOR!

Mahes
10-18-2013, 02:22 PM
So they are working on the AI. It will get better and it will learn from its mistakes. Players will complain because it beats them all the time. It will learn from this and realize there is only one solution to end all the complaining...

On November 29th 2013 Skynet becomes Self-aware and launches all stationary platform ICBM's against China and Russia.

Armies
10-18-2013, 02:43 PM
I'll check in again around 4pm to get ready to break the AI army of MORDOR!

so that is why I sneezed lol

beepharoni
10-18-2013, 02:58 PM
I just attempted to log in. 6 pm eastern time on friday the 18th. Game Login Failed.

Shaqattaq
10-18-2013, 03:00 PM
Something was updated in addition to the client patch on Thursday and we feel that might be causing the issues, but we're not sure at the moment. Our team continues to work on the problem.

beepharoni
10-18-2013, 03:01 PM
Thanks for the Update Shaq.

silverlocke
10-18-2013, 05:14 PM
I was wondering what was happening : p I'll try again later!

Gwaer
10-18-2013, 05:32 PM
Servers are back up now, they're a new environment, gotta pick a keep name, then login then logout, then login again, all your decks will be gone, they said they'll hopefully have them restored come monday or tuesday

Shaqattaq
10-18-2013, 05:38 PM
Hey all, you should be able to log in again: http://forums.cryptozoic.com/showthread.php?t=27943&page=3

Jaggenath
10-18-2013, 09:50 PM
10/19 12:50am EST

Game login failed. <---This for days now. No improvement today

edit: added time zone

Chiany
10-18-2013, 10:01 PM
10/19 12:50am EST

Game login failed. <---This for days now. No improvement today

edit: added time zone

Have you made a ticket about this?
If not, I suggest doing so, fastest way to get it fixed.

Jaggenath
10-18-2013, 10:24 PM
Have you made a ticket about this?
If not, I suggest doing so, fastest way to get it fixed.

No. I've e-mailed a couple of CZE team members. How do you make a ticket?

Chiany
10-18-2013, 10:41 PM
No. I've e-mailed a couple of CZE team members. How do you make a ticket?


You can do that here: http://cryptozoic.kayako.com/Core/Default/Index

Jaggenath
10-18-2013, 10:46 PM
You can do that here: http://cryptozoic.kayako.com/Core/Default/Index

Thanks!

Marsden
10-19-2013, 01:44 AM
Yep, still getting the login failed here too. Have opened a ticket now.

johnlthebear
10-19-2013, 05:18 AM
now it says game failed to log in after this patch?
does any body know why?

DocX
10-19-2013, 06:50 AM
I was able to log in, create a new keep name and then my box rebooted. Now, I can't log in with my username/password that did work previously.


Update

Was able to log in and do stuff. I imagine Dwarfs and Robots busily working to resolve the login issues :-)

beepharoni
10-19-2013, 08:56 AM
I am having trouble logging in right now. it's almost 12 pm on saturday afternoon.

ExperThies
10-19-2013, 04:30 PM
can't login

ShaolinRaven
10-19-2013, 04:49 PM
Same. I logged in earlier this morning before running errands and now I can't log in.

Indormi
10-19-2013, 04:59 PM
Same, was logged like an hour ago, cant log in right now. Login server down?

Catfarmer
10-19-2013, 05:03 PM
Same here, worked earlier :0

Wouldn't be so bad, but the little X to close it down does not work,so have to control-alt-delete 2-3 times to get task manager to stay open...

I'm guessing they don't work weekends,mebbe one guy to feed the server gerbil or something.

BossHoss
10-19-2013, 05:26 PM
Same here...

Empyrium
10-19-2013, 06:17 PM
Wife and I can't login, servers must be down.

eSquared
10-19-2013, 06:33 PM
I've been locked out since an hour before the Call to Arms was scheduled to happen. Still having the "Game Login failed" error.

Shadowelf
10-20-2013, 02:10 AM
I managed to login a few times yesterday, but i can't login for the last 12 hours or so..

Chiany
10-20-2013, 02:58 AM
I managed to login a few times yesterday, but i can't login for the last 12 hours or so..

maybe the new hardware failed too, guess we have to wait till Monday US time for any news.

RavenLaughs
10-20-2013, 04:19 AM
Servers are back up

Marsden
10-21-2013, 12:47 PM
Well, the latest updates haven't solved the problem for me - still just getting rejected at login.
Here's hoping I'll get something from the open ticket soon.

Jaggenath
10-21-2013, 01:13 PM
Well, the latest updates haven't solved the problem for me - still just getting rejected at login.
Here's hoping I'll get something from the open ticket soon.

Same here. I've been locked out of alpha for more days than i've been able to login.

johnlthebear
10-22-2013, 04:42 AM
Same here. I've been locked out of alpha for more days than i've been able to login.

me to

Ju66ernaut
10-22-2013, 05:19 AM
Has anyone isolated whether it's your account that's locked up or the software install? Have people tried installing the client on multie machines and using the same login credentials?

beepharoni
10-22-2013, 03:26 PM
are the servers down? I'm getting a "game login Failed" error when i attempt to log on

Ju66ernaut
10-22-2013, 03:37 PM
armiesofmordor is streaming right now, but there aren't currently any other users in the lobby.

Swordil
10-22-2013, 03:49 PM
Has anyone isolated whether it's your account that's locked up or the software install? Have people tried installing the client on multie machines and using the same login credentials?

I just ran into this issue this afternoon. After a Repair Install I was able to login

beepharoni
10-22-2013, 03:54 PM
Confirmed that repairing worked to allow me to log in

Ju66ernaut
10-24-2013, 12:43 PM
For anyone in wave 2 who is trying to log in, the server will be down for maintenance for the next hour.

mudkip
10-24-2013, 06:03 PM
Are the servers down?

Spoke too soon! They look fine now.

johnlthebear
10-26-2013, 11:43 AM
cant login its been over 2 weeks