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Grim
10-16-2013, 06:42 AM
Hey guys,

I lost my password when my email got hacked. To make a long story short I got it back but I had to delete about 200000 emails and there is no getting it back.

I am trying to find a support link here but how do I get this info to resend to me?

-Grim

Ju66ernaut
10-16-2013, 06:57 AM
Here's CZE's customer support portal. You can open a ticket requesting them to resend your info.

http://cryptozoic.kayako.com

Soth
10-16-2013, 09:38 AM
Here's CZE's customer support portal. You can open a ticket requesting them to resend your info.

http://cryptozoic.kayako.com

I created a ticket with them two days ago and still no response. If you are currently in the alpha and trying to log in, then I would send them a message via twitter or something.

If you are not in alpha yet, yeah submit a ticket and they'll probably get back to you eventually.

They need to hire more support.

Shadowelf
10-16-2013, 12:15 PM
They usually reply within a reasonable time frame (3-4 days), but you have to understand that their hands are full with work at the moment,so it may take longer

Don't worry though, they always reply...

DataDragon
10-16-2013, 03:03 PM
Grim, can you PM me with the email used for the alpha?
I can get your password to you once I verify it.

Soth, are you having a similar problem?

Soth
10-16-2013, 06:17 PM
no I am fine, had a minor issue I've been waiting for support to respond for a while. I'll let the support team deal with it - not urgent. I'm not in until slackerback wave :( Thanks for the reply though.

Grim
10-21-2013, 01:21 PM
Hey DataDragon,

I sent you a PM. Thank you!

-Peter