View Full Version : "Your Account is Being Created" Bug/Delay

11-06-2013, 05:19 PM
Our servers are currently experiencing a bottleneck with accounts being created. We apologize to those experiencing this issue. You are welcome to wait for your account to be created, or you could create your character at a different time when there are fewer users registering. On a positive note, this invite group was very helpful for the engineers identifying different resource requirements, processes with this increased number of users. So, thanks for being great alpha testers, Kings!

11-06-2013, 07:03 PM
Update: I've talked to engineering and we've been able to hash out specifically what's happening. Again, thank you to everyone who helped us identify this issue and this will absolutely help us in the future avoid these issues when we have more users. We also identified an opportunity to exponentially improve the process for assigning cards and creating accounts, and luckily we were able to implement that fix live. So, if you are in line creating an account, the line is processing faster than it was 3 hours ago.

For those of you who have submitted a keep name and then tried to submit another keep name, only to be told that your second keep name has been taken, you are getting that error because your request for your first keep name is still in queue. If you close your client, this does not reset your request. That means you also do not have to wait with the client open in order to create your account. You're free to close the client and go about your day (or night).

For those of you in-line to have your account created, the current best option is to wait it out. We have some ways to optimize the process for the future, but all these fixes basically require us to restart the process for all the users. We apologize for the wait and appreciate the patience you're showing, and thank you again for helping us test this process for alpha.

11-06-2013, 09:14 PM
Update: It appears that some new user accounts may be hung up or not properly generating. Our engineers are looking in to that issue right now and they hope to have an update for affected users in the morning.

11-07-2013, 11:05 AM
Last night, the server crashed during account creation. Our engineers reset the accounts of those affected. Some people's accounts were created without a problem while others will have to create a House name due to the reset. We had a problem with users being stuck at Loading Data this morning, and we've resolved that issue as well.

Everything is running smoothly now. Thank you for your patience.