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Mudnet
11-07-2013, 07:30 AM
I used the password change option yesterday withing the game UI.
This morning I'm unable to authenticate to the game.

My pre-gen password or my newly set password both don't work.
Is this a bug or is the service unavailable at this time?

Regards,
Mud of Morgal

Shadowelf
11-07-2013, 07:36 AM
A possible cause/solution;


Looks like the system doesn't like when you use special characters for your password.
For the time being, please refrain from using them when changing your passwords.
We are working on why this is happening now so that it can be patched in.


Spoke too soon.
Passwords were limited to 15 characters. So if you changed your password to something longer, it truncated it to 15 characters.
Fixed this, so future passwords won't have this issue, up to 64 characters.
You can use special characters all you like, too.
It was purely a coincidence that our long password users were also using special characters.
Like minded secure types we have playing the game it seems.

As before, if you still have issues, PM me.
But if you changed it to a long password, just stop at 15 characters then fix it when you log in.