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taveren
04-23-2014, 10:26 PM
i can't use the main backer reward code form the email and was wondering if anyone else has run in to this issue i've tried re-logging a few times also

Mr.Funsocks
04-23-2014, 10:47 PM
Yep, the VIP one worked, but not the Raid Leader, trying to figure it out now.

Mr.Funsocks
04-23-2014, 10:53 PM
Quick note: It worked, but I had to include the linebreak at the end for some reason...

joseph5185
04-23-2014, 11:01 PM
Quick note: It worked, but I had to include the linebreak at the end for some reason...

Weird coding issue. It's very possible it depends on what program they used. For example, there's a difference in this regard in comparison of notepad and wordpad.

taveren
04-23-2014, 11:04 PM
what do you mean line break?

Ketal
04-24-2014, 12:28 AM
I have some problems too, my Beta code don't work, the site say it's an "invalid code"...

Someone have the same problem? What's the "line break" you're talking about in your solution?

ZillahEnoch
04-24-2014, 12:34 AM
I think he is refering to a "carriage return, line feed", otherwise known as "that character you get when you press the Enter key".

globeadue
04-24-2014, 12:49 AM
i have had nothing but problems from the website
firefox: says I'm a backer, doesn't let me redeem a code
chrome: presents code box, but then says invalid code
ie: says backer, no redeem code box

client insta puts me back at enter credentials no message when logging in*edit* seems servers are down for maint per other threads. would be nice if client mentioned this.

Malorey
04-24-2014, 01:17 AM
Where are you guys putting in the code? I can't even log in to use it. I try to log in and the screen just flashes, but there are no error messages or anything. I'm hoping it's because of server maintenance.

hex_colin
04-24-2014, 01:47 AM
Where are you guys putting in the code? I can't even log in to use it. I try to log in and the screen just flashes, but there are no error messages or anything. I'm hoping it's because of server maintenance.

The codes can be redeemed by clicking the "Redeem Code" button in the Store in-game. Unfortunately, the servers are down for maintenance for at least the next 9 hours or so.

LexC
04-24-2014, 04:47 AM
Having the same problam, will try from in game after work, thank you for a suggestion.

Daer
04-24-2014, 06:32 AM
The In-game Store is the only place you can input the KS codes.

Sergan
04-24-2014, 06:45 AM
Im sure they put the code in the website..

Svenn
04-24-2014, 07:07 AM
You can't redeem the codes on the website. They removed the form. If it's still showing up you have a cached version of the site. You redeem codes in the store in game.

justfletch
04-24-2014, 07:10 AM
If the code you received had your backer level at the front of it (e.g. "Pro Player 1234..."), don't include the backer level when you paste it into the Redeem Code field in the Store.