View Full Version : BUG: PackOpening_ErrorTitle_NoPacks

04-24-2014, 01:55 PM
Your Display Name: Blackhand
Bug Description: Can't open Primal packs
Steps to Reproduce: Go into store and drop a Primal Pack in the pack opener. Popup with PackOpening_ErrorTitle_NoPacks is shown.
Frequency: Every time
Additional Information: I was able to open my first two Primal packs out of four but now the error occurs every time. I'm still able to open the normal packs.


04-24-2014, 01:56 PM
Thanks for the report (and using the template!) We'll look into this.

04-24-2014, 02:40 PM
Although I don't work for CZE I might possibly be able to lend a hand with this (though I may be totally wrong).

If you log out (using the log out button, not closing the application) and log back in your inventory will be doubled. However, this is only a visual bug. Given that you were able to open exactly half of your primal packs it seems like this is a strong possibility for you. So in your case (possibly):

You gained 2 primal packs.
You logged out and back in.
Your inventory showed 4 primal packs when you only had 2.
You opened your 2 primal packs.
On the 3rd primal pack the game failed because it did not actually exist.

If this is in fact the case simply closing Hex and reopening it will resolve it by showing you the correct inventory. If the primal packs remain in inventory after closing and reopening the client then it would seem you have some other issue.