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Mike411
04-24-2014, 04:13 PM
Where is my stuff?

Depending on what you're looking for, it may come later. Check http://hextcg.com/hex-backer-rewards/ . If you checked it earlier, it may have been incorrect, so please force refresh the page. The newest version has white and green text. For slacker backers, your 1 starter pack (not the initial starter pack) is bugged and should come soon. If you're sure you should have something, read on:

After you redeem all your codes (go to store and hit redeem code), reload the game. Your starter decks are viewable when you hit load deck from the gear icon in the card manager. They have been opened (many kickstarter tiers will get one of each starter in addition to your initial choice) and the cards are in your collection. Your other rewards are in the Inventory Stash in the card manager.

I can't read the backer rewards page! It's white text on a white background!

This kind of formatting issue has to do with some pages that start with https:// . Changing it to http:// should display it properly.

The tournament page doesn't work, it just constantly loads!

Tournaments are currently down, please see http://forums.cryptozoic.com/showthread.php?t=34756 for updates.

When I click redeem code there is nowhere to enter the code!

This can happen on some resolutions, try 1920x1080.

The animation froze while opening a pack, did I get my cards?

Yes, they should be in your card manager.

I didn't get my reward codes email!

Make sure to check your 'spam' folder, it could've been filtered. If all else fails, open a ticket at support.hextcg.com

Xenavire
04-24-2014, 04:15 PM
Where is my stuff?
*Snip

Thanks for this, a lot of people need to know this stuff.

Mike411
04-24-2014, 04:18 PM
Thanks for this, a lot of people need to know this stuff.

No worries, I was inspired by the swamp of similar questions at the ingame chat.

ZekromZero
04-24-2014, 04:41 PM
As a dungeon crawler i got 2 primals, was this suppose to happen when i entered the code, and i see others getting more, does this mean i just got bad luck or are others talking about the primalss the pulled from packs?

Xenavire
04-24-2014, 04:45 PM
As a dungeon crawler i got 2 primals, was this suppose to happen when i entered the code, and i see others getting more, does this mean i just got bad luck or are others talking about the primalss the pulled from packs?

Yes, all the packs you receive proc primals, and your luck was barely below average (I happened to end up with 3 primals myself from 155 King tier packs, and one of those was from the stretch goals.)

FlyingMeatchip
04-24-2014, 05:59 PM
0/51 so far.....:(

Question? Would it be possible, if you joined the VIP, to get a Primal pack as one of your monthly pack?

Gwaer
04-24-2014, 06:04 PM
0/51 so far.....:(

Question? Would it be possible, if you joined the VIP, to get a Primal pack as one of your monthly pack?


Should be. Anytime a pack is generated it has the chance of rolling primal.

ZekromZero
04-24-2014, 06:07 PM
Primal packs also proc when im opening my 155 packs right

Gwaer
04-24-2014, 06:09 PM
Primals don't proc when you open any packs. Just when a brand new pack is generated from CZE. Be that tournament rewards, buying from the store, or promo codes. Never when opening any packs.

though you could get it from rewards when opening treasure chests. However we can't open treasure chest yet.

ZekromZero
04-24-2014, 06:10 PM
oh i see :[ okay so unlucky for me then