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UDareUTake
04-25-2014, 08:41 PM
In view of people all sending support tickets and flooding the system, I'll do a short troubleshooting posts for people to attempt and try before sending in a ticket, hopefully more ppl gets to play and can get a slight load off the support system, ( even 1 helped is good enough right? )

For Issues regarding certain bugs experienced in the game, there is a separate thread maintained by dwebber that keeps track of current bugs -> http://forums.cryptozoic.com/showthread.php?t=34693

Problem : I did not receive the kickstarter reward codes!

http://i.imgur.com/mxF1GQt.png

1. The mail was sent out by hextcg@gameforge.com into the email that you pledged your tier with,
For Kickstarter backers, it is the email account u used for Kickstarter when you backed.
2. Check your Junk/Spam Folders
3. For gmails Check under the Promotion Tab

http://i.imgur.com/m8OlmuY.png

4. If trying the above and you are still missing your reward codes, file a support ticket.



Problem : Yes I found my reward codes but I am Unable to Log in!!!

1. Please ensure that you are downloading the correct client, click the download link in the same mail with your kickstarter reward codes

http://i.imgur.com/h2DAgYG.png

How your launcher should look like

http://i.imgur.com/ToMfC4j.png

2. Ensure that your password is correct by logging into http://hextcg.com/

3. After successfully downloading the correct client, and ensuring that your password is correct, if when attempting to log in, the loading data bar loads for like 1 small bit and you get sent back to the login screen.
Please add hex.exe and the patcher file under the trusted files for your antivirus and/or firewall and try again.

4. If still unable to log in and have experience any other types of errors, file a ticket with support

UDareUTake
04-25-2014, 08:42 PM
Problem: Where do I redeem my kickstarter codes? Why cant I claim my kickstarter codes??

1. After logging into the game, click the store tab on the top, and there will be a redeem code section on the right.

http://i.imgur.com/u4JQuT5.png

2. After clicking on redeem code, just copy/paste your kickstarter reward codes into the bar and redeem,
*Note remember to exclude the tier name (e.g Grand King), just copy/paste the code itself

3. If there still is a problem with redeeming your kickstarter reward codes, file a ticket

Problem: I successfully claimed my kickstarter codes, but I am missing some cards/packs/Decks etc

1. Kindly click the link to check what are the stuff that you are supposed to receive https://hextcg.com/hex-backer-rewards/
*Note you will only receive those in GREEN , those in white, you will receive at a later date

2. If you are missing a starter deck or cards in your stash, exit your hex client and re-enter and the cards should be there.

3. If there are still any missing items, file a ticket

Problem: I refreshed my client but Where are my Starter Decks?!?

1. First go to your Card Manager Tab

http://i.imgur.com/eOWJme7.png

2. Then at the middle left of the screen, click on the cogwheel and select Load

http://i.imgur.com/iUD0Kyr.png

3. A Deck List window will pop out

http://i.imgur.com/TjOk9M4.png

4. If your starter decks are still missing, File a ticket.

Problem: Unable to create a support account

If anyone is having trouble creating a Support Account because they are not getting any validation/confirmation emails, they should use either a gmail or hotmail email account instead.

This will at least get you a Support Account with which you can raise support tickets to let them know that your regular email account isn't getting any emails they send. (Like the ones you need to get in order to change your password.)

UDareUTake
04-25-2014, 08:42 PM
*If there are any mistakes or if there are any additions you would like to be listed, Let me know and I will update the post accordingly*

*Would be good if a staff can verify the list as well

Confirmed Items that STACK from your kickstarter tiers into one account
- Booster Packs/Primal Packs
- All the PVP/PVE cards
- VIP
- 3 Free Booster Drafts from Squire and higher
- 1 Free Draft per Week for LIFE
- 6 New AA PvP Cards per Year for Life ( Collector, Grandking and above)
- 1 Free Draft per week for 1 Year ( Collector,RL,DC,GM) -confirmed by Cory

Confirmed Items that DON’T STACK from your kickstarter tiers into one account
- Deck Sleeves (Currently shows multiple copies, require clarification)
- +10% PvE Experience for ALL Members of the Guild Master’s Guild for Life
- KS Exclusive tournament for Pro Player Tier (winner gets 4 of every card at release)
-<Raid Leader>’s Blessing
- +100% Extra Loot Drop from Dungeon Bosses for Life

Items Pending Clarification
- Mercenaries from stacking various tiers
- Equipments/crafting material
- Accounts Flagged as KS backers are able to get hexcon exclusives credited to them, will those stack?

UDareUTake
04-25-2014, 08:54 PM
Reserved for future post

UDareUTake
04-25-2014, 08:55 PM
Reserved for future posts! [Just in case since 1 post can only have 4 images]

MrSeriousBsns
04-25-2014, 08:58 PM
Excellent guide, UDare! Thank you for taking the time to put this together!

UDareUTake
04-25-2014, 09:02 PM
Thanks :) feel free to share any other problems you faced or seen other ppl faced and the solutions to them.

hex_colin
04-25-2014, 09:17 PM
Yeah, nice job! :)

Now we just need to get people to read the forums!

UDareUTake
04-25-2014, 09:22 PM
Yeah, I believe most of the problems people are facing right now can be solved pretty quickly.

Hopefully with a central thread for people to do their troubleshooting, lesser repeated tickets would be filed so the staff can actually get to those people who really need assistance from their end alot faster.

Kami
04-26-2014, 11:52 AM
Stickied for you.

Thanks for the help. =^_^=

UDareUTake
04-26-2014, 12:23 PM
Thanks Kami :)

UDareUTake
04-26-2014, 10:43 PM
Updated Post #2 to reflect information regarding Tier stacking

larryhl
04-26-2014, 11:28 PM
Edit: nothing to see here!

Gwaer
04-27-2014, 12:46 AM
Great job maintaining this post, really, top notch.

UDareUTake
04-27-2014, 12:50 AM
Hey thanks Gwaer :) Hopefully can get a staff to verify the stacking details when they are able to

dwebber88
04-27-2014, 07:16 AM
Looking good UDareUTake!

Note that i keep a similar consolidated list with the current critical bugs: http://forums.cryptozoic.com/showthread.php?t=34693

Kami
04-27-2014, 07:24 AM
- 1 Free Draft per week for 1 Year ( Collector,RL,DC,GM)
- +100% Extra Loot Drop from Dungeon Bosses for Life

The 1 Free Draft per Week for 1 Year has been stated by Shaqattaq to not stack. It's posted in a thread somewhere on the forum. ^^;

The +100% Extra Loot Drop from Dungeon Bosses for Life has been stated not to stack during the Kickstarter. I believe Cory was the one who talked about it during an interview and/or also on some Hex Q&A somewhere.

UDareUTake
04-27-2014, 08:20 AM
Ok! thanks Kami, will update accordingly

Alright dwebber, I'll take note of your thread as well and will probably add it at the top post

DionyzRex
04-27-2014, 09:41 AM
Thanks for putting this together, it's extremely informative and could help a lot of people. :)

Badmoonz
04-27-2014, 01:14 PM
Thank you for the guide. I appear to be experiencing all of the problems listed. :/

Loosely related question regarding accounts. Is there anything special or unique for kickstarter accounts prior to entering a reward code? In other words, if I have two accounts one from a slacker backer and one from a higher kickstarter tier, does it matter which account I apply my codes on?

UDareUTake
04-27-2014, 07:19 PM
Hi Badmoonz, wow that must be unlucky to get all the problems listed here, haha

I dun think so, if I am not mistaken, your accounts are merely flagged for the closed beta status, its the codes that add all the tier goodies into your account, with that said, If its me, I'll just apply the slacker backer codes onto the account created thru the kickstarter tier, but i dun think it'll matter anyway :)

Mike411
04-28-2014, 04:43 AM
Some people don't know where the starter decks are, something like "Go to card manager, hit the gear icon and select load deck" may be helpful in your post. Good FAQ :)

UDareUTake
04-28-2014, 05:03 AM
Some people don't know where the starter decks are, something like "Go to card manager, hit the gear icon and select load deck" may be helpful in your post. Good FAQ :)

Sure I'll add them in :)

Gridian
04-28-2014, 10:12 AM
I have my DL plus 3 Kings merged together and I can confirm everything except 1 thing: My deck sleeves. They do not exactly stack, but I have every single sleeve of those 4 tiers - makes for a long list of deck sleeves!

Is that a bug?

Xenavire
04-28-2014, 10:15 AM
I have my DL plus 3 Kings merged together and I can confirm everything except 1 thing: My deck sleeves. They do not exactly stack, but I have every single sleeve of those 4 tiers - makes for a long list of deck sleeves!

Is that a bug?

Did you try closing the client and relogging?

Daer
04-28-2014, 12:23 PM
Yeah my account with 4 tiers on it has all the sleeves multiple times too. Relogging doesn't do anything, I've had them for days.

UDareUTake
04-29-2014, 12:35 AM
Hmm, Likewise, I am seeing multiple copies for my deck sleeves as well, and I took the plunge and redeemed my free drafts for life on one account, you can stack more than 4 of them in one account

Gridian
04-29-2014, 08:46 AM
Did you try closing the client and relogging?

As my two pre-posters I have had them for days. It's nothing bad, a minor bug if it's one - just wanted to mention it :-)

Daer
04-29-2014, 10:53 AM
Cory just announced that the Draft/Week for a Year codes will stack.

fido_one
04-29-2014, 12:28 PM
Nevermind, Daer already got ahead of me...

Xenavire
04-29-2014, 12:29 PM
Cory - the man with the plan to fuck up all other plans! :D

Gridian
04-30-2014, 11:37 AM
Cory - the man with the plan to fuck up all other plans! :D

That's what a boss is here for - so that everyone else does not get bored and lazy! ;D
(Joking!)

Xenavire
04-30-2014, 11:38 AM
That's what a boss is here for - so that everyone else does not get bored and lazy! ;D
(Joking!)

At least we have one single constant to believe in: with Cory in charge, there will never be a dull moment on this roller coaster. :D

zolop
04-30-2014, 07:47 PM
Thank you for making this guide, was wondering where the additional starter deck was for slacker backers, this guide cleared it up for me.

UDareUTake
04-30-2014, 11:26 PM
Glad that it helped! :)

mudgee01
05-12-2014, 07:41 AM
Wait, the free drafts for a year now stack? I was under the impression they did not. So if I put my collector/collector/dungeon crawler all on same account ill get 3 free drafts a week per year and everything will stack according to this?

Wystii
05-12-2014, 11:55 PM
Just something handy for your FAQ.

If anyone is having trouble creating a Support Account because they are not getting any validation/confirmation emails, they should use either a gmail or hotmail email account instead.

This will at least get you a Support Account with which you can raise support tickets to let them know that your regular email account isn't getting any emails they send. (Like the ones you need to get in order to change your password.)

Took me a while and a whole thread elsewhere to figure this out and it might help others who have the same issues that I did.

Love this thread, thanks.

UDareUTake
05-13-2014, 01:21 AM
Wait, the free drafts for a year now stack? I was under the impression they did not. So if I put my collector/collector/dungeon crawler all on same account ill get 3 free drafts a week per year and everything will stack according to this?

You can see the stacking section on the stuff that stacks and the stuff that dont stack

nickon
05-15-2014, 01:01 AM
Here's a question I know has been talked about on the forums but I am unable to recall where to find the answer or if an official answer is known for this:

Can the 3 free (purple) draft tickets be used only for Set 1 or also for future sets (Set 2, Set 3, ...)? Given it's within the experation date of the ticket?

Rokz
06-23-2014, 06:57 PM
Any news on Mercs stacking? I've got a few tiers stacked and would like to pass on some Mercs...

Yoss
06-23-2014, 07:46 PM
Pretty sure they said "yes".

Rokz
06-23-2014, 08:04 PM
Pretty sure they said "yes".

Ahh k, thanks Yoss that would be great. I was aware that Mercs are tradeable but was not sure the ones rewarded via kickstarter stacked according to the number of tiers you purchased.

lkintarou
09-05-2014, 10:00 PM
Hi! i'm new here and i don't know where to post here so i'm posting it here. i just finished patching up. but whenever i start the game i always get Pink/Black screen? anybody could help me on this? TIA

Xenavire
09-06-2014, 02:05 AM
Try the repair button on the patcher. With so many people coming in, the CDN may be under stress, meaning some data is corrupted.

If that doesn't work, check your video drivers.

snarvid
09-07-2014, 03:50 PM
If I delay redeeming my year of free draft per week, is that just killing my year or does it start when I redeem my code? I kinda got busy and haven't been following hex, but if the clock is ticking I'll just go rare draft.

ManofPeace
09-07-2014, 03:58 PM
If I delay redeeming my year of free draft per week, is that just killing my year or does it start when I redeem my code? I kinda got busy and haven't been following hex, but if the clock is ticking I'll just go rare draft.
It starts when you enter the code. At some point in the future CZE will disable the codes (they'll give advance warning) so you can't just hold on to the code forever.

Yoss
09-08-2014, 12:30 PM
What MoP said, and I'll add that now is a good time to redeem it since there's not a whole lot to do right now with no PvE. If you wait until later, you'll "have" to be drafting instead of hitting the PvE. At least, that was my logic for starting my year immediately. Downside is that Set 1 will presumably be lower value than future sets due to the KS sales.