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Thaelan
05-13-2014, 01:04 PM
Hello,

As the title says, i (character name: Thaelan) was in the tiebreaker of the third round of my draft(draft number 11742) and when starting the third match of the round, the game remained stuck for a long time on the "starry night" background where the coin usually appears, yet it did not.
I then got to see an error message saying that the game couldn't be started, and i should try again. However, draft games do not restart, and make you lose by default instead.
I got no clue how to recreate the bug, and i hope nobody has to find out the hard way.

ossuary
05-13-2014, 02:09 PM
Be sure to file a support request at http://support.hextcg.com with that draft number in addition to posting here, to ensure the support staff can verify the issue and compensate you for the bugged tournament.