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View Full Version : Sudden Disconnect - May 14th (2am GMT+2)



dwebber88
05-13-2014, 05:13 PM
Edit: Everyone got disconnected, the servers are down.

Submit your support ticket at support.hextcg.com (http://support.hextcg.com)

Edit3: HexTCG @HexTCG ~ "Looks like HEX Beta servers are down. Our engineers are on it. We'll update you when we have more information." ~ https://twitter.com/HexTCG/status/466376096221769729

Edit4: HexTCG @HexTCG ~ "Game servers are now back up with tournaments initially locked." ~ https://twitter.com/HexTCG/status/466393368009113601

http://i.imgur.com/z35hsxJ.jpg

Interpol
05-13-2014, 05:27 PM
I'm Having the same issue as well. I was in a draft and then I got disconnected. I can't reconnect to the serve.

Pheelon
05-13-2014, 05:27 PM
just got dced too - can't login atm

Fenrus
05-13-2014, 05:27 PM
Also experienced a disconnect during draft picks and cannot log back in (~3-5 minutes ago). Connection is fine other than Hex.

mysnismatt
05-13-2014, 05:27 PM
same. can't even log in

jonsnow2000
05-13-2014, 05:28 PM
Good to know I'm not alone. Was just about to start game 3 of the final match in my draft :(

Marsden
05-13-2014, 05:28 PM
Yep, looks like a problem here too. DCed and can't log back in.

Raith
05-13-2014, 05:28 PM
I think the hamsters overheated. Need more water.

EntropyBall
05-13-2014, 05:28 PM
Yep, was in draft queue and got DC'ed, can't reconnect. First time I've had time for drafts in 4 days, and it DCs me 1 min after I log in :(

Daer
05-13-2014, 05:29 PM
Same, had a draft bug out about 40 mins ago too.

dwebber88
05-13-2014, 05:29 PM
Can you guys give the numbers of your draft tournaments? That info could proof useful.

Mine was 11801

CriticalFailure
05-13-2014, 05:29 PM
I'm disconnected partway through a draft... can't get back in.

Kersed
05-13-2014, 05:30 PM
same was in draft as well

granador
05-13-2014, 05:30 PM
Same here, got d/ced on pack 3 pick 1 of a draft. Had a sweet D/S deck going too :(

Daer
05-13-2014, 05:30 PM
Draft 11801?

Draft 11787. Bugged out in Round 2.

Daer
05-13-2014, 05:30 PM
.

Professor_Greed
05-13-2014, 05:31 PM
Reporting in. DC'd during card picking in my draft. I'm also unable to log back in.

Skydive
05-13-2014, 05:32 PM
Can you guys give the numbers of your draft tournaments? That info could proof useful.

Mine was 11801

same number

AzureAngel
05-13-2014, 05:34 PM
Same thing happened to me about 10 mins ago. I cannot reconnect and I do not know the draft ID. Please advise.

edit - When I try to log in the program stalls for a bit then just puts me back to the login page almost as if the password is wrong. (it is not, double checked)

brightshadow
05-13-2014, 05:34 PM
Same. I was disconnected in the middle of the second round of my draft. :/

Daer
05-13-2014, 05:36 PM
HexTCG ‏@HexTCG 46s

Looks like HEX Beta servers are down. Our engineers are on it. We'll update you when we have more information.

mysnismatt
05-13-2014, 05:38 PM
Anyone know the draft ID that was in the middle of drafting pack 2?

Fenrus
05-13-2014, 05:39 PM
Anyone know the draft ID that was in the middle of drafting pack 2?

Don't know, but I imagine this is the draft I was in as well (~4-5 picks left in Pack 2, I think).

dwebber88
05-13-2014, 05:42 PM
Anyone know the draft ID that was in the middle of drafting pack 2?

11801, among others.

jonsnow2000
05-13-2014, 05:43 PM
Man this is so annoying. I drafted 2 legendaries and had a good chance to win the final round in my draft. Now because of the server crash those cards might be lost :(

DataDragon
05-13-2014, 05:43 PM
Looks like the network is having problems.
You will be reimbursed for failed drafts, so don't worry about that.

AzureAngel
05-13-2014, 05:45 PM
I drafted 2 legendaries and had a good chance to win the final round in my draft. (

Yu knu nuthing Juhn Snu! - Sorry just trying to lighten the mood. Its all just part of the Beta shenanigans I am sure. That said I had a very funky evasion deck with some strong bombs, So I am sad too.

jonsnow2000
05-13-2014, 05:46 PM
Looks like the network is having problems.
You will be reimbursed for failed drafts, so don't worry about that.

I'm not worried about reimbursement of my packs/Plat, I would just hate to lose the cards from the draft. Is it likely that they are destroyed from that crash? Or can they be recovered?

laima
05-13-2014, 05:49 PM
It's boring , i was in the final round, last game and i was disconnect without reason and know i think i have loose, i wish that a keep my cards because I drafted 2 legendaries.

what will you do to solve this problem ?

brightshadow
05-13-2014, 05:50 PM
If we already finished the draft portion of the draft and were in the middle of the ladder, do we end up with the cards or do those get wiped?

Same boat, I had drafted two legendaries and a pretty nice rare from that batch, plus was looking like I had a decent shot at placing in that one. Nuts.

Skydive
05-13-2014, 05:52 PM
Looks like the network is having problems.
You will be reimbursed for failed drafts, so don't worry about that.

so i assume we dont have to fill out a support ticket right? :P

dwebber88
05-13-2014, 05:52 PM
If we already finished the draft portion of the draft and were in the middle of the ladder, do we end up with the cards or do those get wiped?

Same boat, I had drafted two legendaries and a pretty nice rare from that batch, plus was looking like I had a decent shot at placing in that one. Nuts.

No more wipes, what you got, you keep. And everyone in draft will probably get a draft ticket without expiry date.

laima
05-13-2014, 05:55 PM
i can't reconnect to the game, Nice :mad::mad: . I don't understand how we can have Jurasik bug because we are in 2014

dwebber88
05-13-2014, 06:00 PM
so i assume we dont have to fill out a support ticket right? :P

Probably not, but it can't hurt.

Werlix
05-13-2014, 06:06 PM
Jurasik bug

Sounds nasty you should get that checked

Stok3d
05-13-2014, 06:44 PM
I think this answered Kyle's question "I wonder what would happen if I removed THIS cable?"

dwebber88
05-13-2014, 06:45 PM
https://twitter.com/HexTCG/status/466393368009113601

HexTCG @HexTCG Game servers are now back up with tournaments initially locked.

Stok3d
05-13-2014, 06:47 PM
https://twitter.com/HexTCG/status/466393368009113601

HexTCG @HexTCG Game servers are now back up with tournaments initially locked.

Thank you for updates!

AzureAngel
05-13-2014, 07:13 PM
Just a quick question : I have never had an issue with a draft before so I dont know where to report it. For this do we need to (if so where do I go plz?) or will the drafters just be compensated a draft ticket in-game?

edit - Managed to get back into the game and was explained how to do above by Mod.

dwebber88
05-14-2014, 07:44 AM
This thread can be closed. Thanks!

Mahes
05-15-2014, 10:08 AM
Looks like the network is having problems.
You will be reimbursed for failed drafts, so don't worry about that.

This makes it sound as if I did not need to submit a ticket. Are you guys still working on the draft refunds? I have not gotten one if you have already initiated the refund.

Daer
05-15-2014, 10:12 AM
Submit a ticket.