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View Full Version : Did not receive 5,000 gold for getting stomped in a tournament...



Jotora
05-16-2014, 08:59 PM
Just wondering if I'm missing something.

I made it to the second round of a draft tournament earlier this evening--no further--and upon its conclusion I received 2 booster packs and 10,000 gold as a reward, and a system message saying as much.

However, last week I didn't receive anything for the first round loss of another draft tournament. I thought 5,000 gold was the reward for, well, simply BEING in a tournament, win or lose. So, what am I missing?

Thanks.

Chadatog
05-16-2014, 09:10 PM
send a support ticket to http://support.hextcg.com/ tell them the date, time and if you can the draft number, and that you never recieved the 5000 gold. You may get another draft ticket out of it, as they are giving them out for any problem with drafts (dropping games, bugged games, and not receiving prizes).

Daer
05-16-2014, 09:21 PM
They will give you 5000 gold, not a ticket. I had this happen once.

meowstef
05-16-2014, 10:44 PM
results seem to vary I won 2 pack and 10000 gold that never turned up and received 100 plat from my ticket but yes sending in a support ticket seems the way to go

GPrime
05-16-2014, 11:07 PM
Check again if you haven't--you should have a mail notification when you log in and the gold should be in your account. Rewards aren't awarded until the tournament completes so if you're out first round, you may need to wait a couple hours for the rest of the matches to play out.

If you've already done this, ignore me. =)

Ogodei
05-17-2014, 01:43 AM
results seem to vary I won 2 pack and 10000 gold that never turned up and received 100 plat from my ticket but yes sending in a support ticket seems the way to go

Results shouldn't vary, unless something is bugged. If you lose first round you get 5k gold, 0 packs, 0 plat. Or did you mean results from submitting a ticket?

Incindium
05-17-2014, 06:26 AM
I had a draft that didn't award me the 5000 gold nor did it send the in game mail for the reward. I entered a support ticket and they gave me a draft ticket. Make sure to submit it as item compensation from the subject drop down list.

Jotora
05-19-2014, 04:34 PM
Thanks everyone. Submitted a ticket and was compensated the gold.

Pheelon
05-20-2014, 08:12 AM
results seem to vary I won 2 pack and 10000 gold that never turned up and received 100 plat from my ticket but yes sending in a support ticket seems the way to go

You should either get the missing reward or a draft ticket - so if you just got 100 plat reopen the ticket!