View Full Version : anyone else not get their code?

05-20-2014, 01:07 AM
I am a grand king backer and also a warrior backer and i received 0 codes. I checked my spam email too just in case. I wonder if its because I have my account name as xxxxxx1@xxx instead of my actual email? Any help is appreciated. Thanks.

05-20-2014, 02:11 AM
Yep, that would be the cause of that issue... I'd suggest going and making the address xxxxx1@xxx, so someone else doesn't and hijacks your stuff. Also, sign up at support.hextcg.com and get them to change your address.

05-20-2014, 02:02 PM
I have sent in a support ticket. Will i want to open another support ticket about the beta key as well or can that be taken care of here at all? Or is support gonna be able to even help with that. Thanks :)

05-20-2014, 02:57 PM
Support should be able to resend any keys you've missed from having an invalid email account.

05-20-2014, 05:10 PM
I haven't received a key for either of my accounts. One is a xx1@xxx account, but the other isn't, yet I've received nothing.

I'll eventually fix the xx1 acct, but sounds like support is already a mess, so I wasn't in a hurry.