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View Full Version : Tournament drops?



yeahiateit
06-12-2014, 07:42 PM
Do we get reimbursed for tournament drops? All night people are having issues with losing connection in tournaments. I won my first match, and was waiting for the next and got dced...

AswanJaguar
06-12-2014, 08:03 PM
If was was server-related you should be able to get compensated. Open a ticket at support.hextcg.com and they may be able to confirm if it was the servers or due to something else.

Ebynfel
06-12-2014, 08:57 PM
If was was server-related you should be able to get compensated. Open a ticket at support.hextcg.com and they may be able to confirm if it was the servers or due to something else.

according to Rex it's an issue now known and being looked at. Hit up support.hextcg.com if the issue negatively affected you

Also, have that tournament number handy, it'll make it much easier on the support guys checking out your ticket