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Grumph
06-24-2014, 12:45 PM
So, way back during gencon last year i participated in the league. Playing for a couple of days I ended up winning a sleeve and 4 Ozawa AA cards. When i received my reward email's i was short 2 of the Ozawa codes, for which I filled out a ticket with the customer support. They replied after a week or so with 2 codes and I thought it was all good. Today as i am typing in my codes i get an error on the 3rd and 4th Ozawa, say they've already been redeemed. I went back to check and sure enough they just sent me the same codes that I had already received, even though I said in my ticket that I had already received 2 needed the additional 2. I am not sure who to contact at this point since it was so long ago, before Gameforge was in charge of customer support

Yoss
06-24-2014, 06:53 PM
support.hextcg.com seems most obvious, though you may get handed off from there.