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Chark
09-04-2014, 12:09 PM
Hi HEXers,

Earlier today there was an unexpected downtime that we wanted to explain. Initially, we were trying to Hotfix an issue in the game where legendary chests were being dropped at an equal rate as other chests from booster packs. This was an error and should’ve been able to be hotfixed without a game service interruption. Unfortunately, some unintended changes made it to the game. Here are the changes that went live as a result:

• Chest drop rates from booster packs were incorrect, chest drop rates were changed to reflect what they should be. (Legendaries had an equal drop rate of everything else which is much higher than it should’ve been).
• 100 gold is now sometimes rewarded to wins in the “Play Random Player” queue in the Proving Grounds.

The 100 gold being added to “Play Random Player” queue was implemented too soon (as we were planning on adding it at a later time) and is not working correctly. We will be working to resolve the issue ASAP, and there may be downtime later today to resolve the issue. For now, if you win and do get gold, consider it a lucky bonus. However, we won’t be reimbursing players who do not receive gold after a win because this is a feature that is was unintended for the time being.

Thank you for your patience and support, we are very sorry this happened.

Phenteo
09-05-2014, 06:03 PM
The 100 gold has been resolved! Every winning match in the "Play Random Player" queue will receive 100 gold.