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Paradigm
09-26-2014, 03:01 PM
I am unable to log in. Whenever I type in my correct username/password and click submit I see the loading bar, but the game freezes for a few moments then returns me to the log in screen.

This is similar to when you put in an incorrect password but I am 100% sure my password is correct every time.

Edit: It seems that it will work SOMETIMES if you close and reopen Hex.

Xenavire
09-26-2014, 03:11 PM
There are some server issues going on at the moment, that might be making the issues worse, but this does sound like a known issue. You have the right idea - closing and opening does seem to help, but time is also meant to help (something about existing connections, etc... I am sure someone else could explain better than I can.)

Paradigm
09-26-2014, 03:13 PM
Thank you much. I expected that was the case but couldn't find anything with the search menu.

Xenavire
09-26-2014, 03:16 PM
Thank you much. I expected that was the case but couldn't find anything with the search menu.

Happy to help. :)

havocattack
09-28-2014, 04:53 AM
I've been trying to login for almost an hour now D:

Voormas
09-28-2014, 01:29 PM
Yea recently is it just me or are other Australians taking like 3+ login attempts (each one taking ages) before we can get in? I'm lucky not to have been dropped during a tournament but it makes me hesitant to start each one...

I mention Australians specifically because when I talked about it in chat nobody else had experienced it, but it happens to me consistantly even after verifying install / etc

Kami
09-28-2014, 01:32 PM
Can't log-in now atm either. Apparently it's a server issue AGAIN. According to information from the #hextcg.com official IRC channel.

Suikon1991
09-30-2014, 09:56 AM
Same here.
Even after the Patch should have been finished after so many hours.
So whats wrong and why can't i Log in???

Scammanator
09-30-2014, 09:59 AM
Same here.
Even after the Patch should have been finished after so many hours.
So whats wrong and why can't i Log in???

Scheduled maintenance for the patch is due to last another hour at least.

Xenavire
09-30-2014, 10:16 AM
Same here.
Even after the Patch should have been finished after so many hours.
So whats wrong and why can't i Log in???

Yeah, it was meant to be 8 hours (not counting potential delays) and we are 45 mins away from that 'deadline'.

Suikon1991
09-30-2014, 11:24 AM
Sooo now at 8 the same problem occurs...
Anyone else?

Xenavire
09-30-2014, 11:26 AM
Sooo now at 8 the same problem occurs...
Anyone else?

Delays. Should be up shortly. Try watching their twitter account.

Phenteo
09-30-2014, 11:30 AM
We're delayed, apologies! Please watch our Twitter stream for updates: http://www.twitter.com/HEXTCG

Newest ETA is in 35 minutes.

Suikon1991
09-30-2014, 11:31 AM
Ah ok thx for the news guys^^

Phenteo
09-30-2014, 11:39 AM
Game is open actually! Check the homepage for the download. http://hextcg.com

MatWith1T
09-30-2014, 11:48 AM
Game is open actually! Check the homepage for the download. http://hextcg.com

Have the shiny new login page, which leads me to believe I'm installed the new version properly, but getting a big red NOT_CONNECTED error when I try to sign in... thoughts?

Khazrakh
09-30-2014, 11:49 AM
When I try to log in it loads for a second then I get the message "duplicate login" and get to enter my password again.
Anything still wrong here?

MatWith1T
09-30-2014, 11:53 AM
I've managed to get past the NOT_CONNECTED error to the Duplicate Login error... progress? :p

Phenteo
09-30-2014, 11:55 AM
Did you guys download the new patcher and do a clean install to the game? You can't use the old patcher/game anymore after this update. https://hextcg.com/download-new-patcher/

Khazrakh
09-30-2014, 11:56 AM
Aye, downloaded it earlier today and did a new install.
Also have the good looking new login page ;)

MagicFridge
09-30-2014, 11:58 AM
I downloaded the new patcher installed it and then let it patch like a baws... Get NOT_CONNECTED every time...

MatWith1T
09-30-2014, 11:59 AM
I downloaded the new patcher installed it and then let it patch like a baws... Get NOT_CONNECTED every time...

I quit and re-launched the patcher a few times, after 3 attempts I stopped getting that error - you're mileage may vary.

Qiro
09-30-2014, 11:59 AM
Same here...

Makaan
09-30-2014, 12:00 PM
I did a clean install with the new patcher and i also get "duplicate login" each time.

dogmod
09-30-2014, 12:02 PM
Yup, getting duplicate login. My family has a few accounts and getting similar results with all of them.

schild
09-30-2014, 12:02 PM
Game is open actually! Check the homepage for the download. http://hextcg.com

New client, blah blah. Logging in gives me the error "Duplicate Login."

sukebe
09-30-2014, 12:10 PM
I am also getting the Duplicate Login error. glad to see others are getting it as flashbacks of having my WoW account hacked were making me worried ;_;

Galvine
09-30-2014, 12:11 PM
Same here "Duplicate Login"

MagicFridge
09-30-2014, 12:13 PM
"Never play on patch day" is crawling throw my brain

Resand
09-30-2014, 12:39 PM
yes, new version is broken for me to. Duplicate login as the rest

asdf2000
09-30-2014, 12:50 PM
duplicate login :D

Blowfeld
09-30-2014, 01:53 PM
and no login at all here ;)

But these things are expected at a major patch update in beta phase....

Karnegal
09-30-2014, 03:21 PM
Can't log in at all. Was getting duplicate error, now it just starts to log in and goes back to the log in screen. Tried relaunching a few times and no dice.

Phenteo
10-01-2014, 12:54 PM
Log-in issues should be resolved.

*Closing thread*