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Phenteo
10-13-2014, 07:40 PM
We're removing the VIP purchase option from the in-game store this Wednesday, Oct. 15th at 3AM PDT

https://hextcg.com/vip-program-update-2-0/

Gwaer
10-13-2014, 09:35 PM
This probably needs to be very well advertised.

Yoss
10-13-2014, 10:11 PM
I can hear it now... "Ben, why didn't you tell me!"

http://www.starwarsuncut.com/empire/465

Chiany
10-13-2014, 11:06 PM
It is a little short notice...
But yes, this needs to be communicated in every way possible, in an attempt to reach everyone (aka e-mail, twitter, facebook, ingame, main website etc.).

Warrender
10-14-2014, 04:30 AM
It's a little short notice, yes, but it's not like they didn't give people enough time to buy it as they originally said it was only going to be available a week after it was put in.

Xenavire
10-14-2014, 04:43 AM
Well, they had been saying they would give 48 hours warning, this is pretty close. And we all knew it was meant to be for 1 week only, and they barely advertised that it was being extended.

I can't deny that it needs to be advertised well - it's up on facebook, but it should probably be stickied in General too... I assume its on Twitter as well. That just leaves the in-game messaging.

Phenteo
10-14-2014, 11:35 AM
We tried to give a 48 hour notice as much as possible. We need to multiple teams to agree on a time frame when patching. I posted the announcement as soon as I could.

We've already tweeted it and posted it on Facebook. I will be tweeting a couple more times today about it. It's on the front page and we'll change the MOTD in game shortly.

Phenteo
10-14-2014, 01:42 PM
Hi HEXers!

As the servers have settled down and we’ve been pretty stable for several days since our fixes, we wanted to let everyone know that we will be removing the VIP purchase option from the store on Wednesday at 7AM PDT (Worldclock (http://www.timeanddate.com/worldclock/fixedtime.html?msg=VIP+removed+from+in-game+store&iso=20141015T07&p1=137)). Make sure to purchase VIP before then if you were planning on doing so. We initially only intended it to be available on the store for one week, however, we kept it up longer to compensate for the server issues we had earlier last week.

More information to follow about the patch and downtime expectation.

UPDATE: We changed the time from 3AM PDT to 7AM PDT to allow four additional hours to get VIP.

https://hextcg.com/vip-program-update-2-0/

ManofPeace
10-14-2014, 03:49 PM
I've been a frequent complainer about HEX's communication so I'm glad there seems to be some strides to improve it. I'm liking the use of the forum announcement although it doesn't look very pleasing on the HEX forum skin. http://grab.by/Bfe8
Possible color changes?
In terms of in-game, are there plans to utilize the banners (I don't know the term) for announcements? They're a bit wasted only advertising the various social media.

Xenavire
10-14-2014, 05:43 PM
I've been a frequent complainer about HEX's communication so I'm glad there seems to be some strides to improve it. I'm liking the use of the forum announcement although it doesn't look very pleasing on the HEX forum skin. http://grab.by/Bfe8
Possible color changes?
In terms of in-game, are there plans to utilize the banners (I don't know the term) for announcements? They're a bit wasted only advertising the various social media.

It's possible to change your forum skin, on the 'WoWTCG' version (its a lot of brown/beige) and it looks mildly more appealing. I mean, you can at least read the announcement bar. :p

Phenteo
10-14-2014, 08:55 PM
I've been a frequent complainer about HEX's communication so I'm glad there seems to be some strides to improve it. I'm liking the use of the forum announcement although it doesn't look very pleasing on the HEX forum skin. http://grab.by/Bfe8
Possible color changes?
In terms of in-game, are there plans to utilize the banners (I don't know the term) for announcements? They're a bit wasted only advertising the various social media.

It's eye bleeding to catch your attention! ;D

I can possibly look to see if I can make it more appealing because that doesn't look the greatest, I agree!

We're trying to get better at communication, we've created escalation processes and are navigating who to contact and when. There's only a couple people who have access to all forms of communication and we're human too. 3AM calls aren't fun, let me tell you. ;)

The in-game banners can potentially be rotated out, but you would need a client refresh. That being said, this is a viable option. We've also been going in-game and sending out a pop-up window that you can read and close which has been helping a bit too.

Thank you for your feedback!

Yoss
10-14-2014, 09:28 PM
It's possible to change your forum skin, on the 'WoWTCG' version (its a lot of brown/beige) and it looks mildly more appealing. I mean, you can at least read the announcement bar. :p

I also use the WOWTCG skin.

Gwaer
10-14-2014, 09:31 PM
I don't mind 3am phone calls... Give me the red button... Besides that would be 6am for me, way more reasonable =)

Vorsa
10-15-2014, 12:11 AM
I wonder what the store will look like after the update?

6 Screen slots, only 5 things to sell...