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View Full Version : AA Concubunny promotion ended early



RDarkfire
04-06-2015, 09:09 AM
I just completed a tourney at approx. 8:55am PST (as I understand, you just need to have started one before 10:00am PST anyway), and did not receive an AA Concubunny.

Did I miss something? Looking for an orange reply here.

Kramer
04-06-2015, 09:12 AM
My draft ended at 9:05am PST and No Concubunny AA as well. Draft ID: 1053707696

Should we send in support ticket or did it just end early?

Khazrakh
04-06-2015, 09:14 AM
Aye had the same thing happen to me with a draft that ended about 3 hours ago ;)

Kroan
04-06-2015, 09:16 AM
I did the same about 6 hours ago. Opened a ticket. I'd advice you to do the same.

nicosharp
04-06-2015, 09:35 AM
I did the same about 6 hours ago. Opened a ticket. I'd advice you to do the same.

Interesting, I finished a draft that likely ended around 3am, so suspect a bunny is missing from that as well...

TJTaylor
04-06-2015, 09:58 AM
Same. Played in two drafts this AM and did not receive a concubunny for either of them. Filled out a support ticket on it.

ManofPeace
04-06-2015, 10:01 AM
The the current time for the event to end is this post's time.

Shaqattaq
04-06-2015, 10:23 AM
Hi all. Thanks for bringing this to our attention. We've identified the problem and we'll be sending out your Concubunny AA rewards today. There's no need to submit a ticket, and we've added some steps to the process to make sure that we are able to fix these event timing issues in the game.

Khazrakh
04-06-2015, 10:25 AM
Great news, thanks for the quick reply Shaqattaq!

Zubrin
04-06-2015, 10:26 AM
Hi all. Thanks for bringing this to our attention. We've identified the problem and we'll be sending out your Concubunny AA rewards today. There's no need to submit a ticket, and we've added some steps to the process to make sure that we are able to fix these event timing issues in the game.

The same issue exists for accounts that logged in this morning to claim sleeves; the code stopped working early.

Hatts
04-06-2015, 10:41 AM
Timezones are tough!

Kami
04-06-2015, 10:44 AM
Well, considering the event started before 10am PDT on March 30, it makes sense. The timing was messed up. :P

majin
04-06-2015, 12:18 PM
timezones are tough but hex's quick response and actions are spot one :)

Phenteo
04-06-2015, 01:29 PM
Hey there!

Wanted to jump in and respond to the incident. (Had to have meetings first.)

What happened was that it was never communicated that the event should start at 10 am and end at 9:59 am whereas it was thought it should start and end at midnight (all times in Pacific) and hence why it ended when it did. Because of this, we've already gone and inserted the AA Concubunny card into all accounts that played in tournaments during this period of time from when the event functionally ended and when it was announced to end.

For the sleeves, if you've logged in for the first time during this period, we're going to go through and either flag the account so you can use the sleeve code or just insert the sleeve into your account. Once engineering has worked on this, I will report back with an update.

Thank you for your patience and understanding!

Xexist
04-06-2015, 02:38 PM
Stupid easter. I cant believe I might have missed out on this code. Sometimes having family is just a pain in the ass and gets in the way of important things like HEX :(

Phenteo
04-07-2015, 12:03 AM
If you logged in for the first time between the hours where the event ended earlier than announced and the announced time (12AM Pacific - 10AM Pacific), please re-try the code now!

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