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scottv
07-22-2015, 06:29 PM
I was an alpha player and forgot my password. I am trying to reset it but the Reset Password button does not work. I opened a ticket and sent back and forth a couple of emails but I they keep telling me to try another browser/computer/reset cookies, all of which I have done. Perhaps someone here can get some help for me.

Thanks!

darkwonders
07-22-2015, 06:35 PM
you're using this link correct?

https://www.hextcg.com/hex-registered/

Makizushi
07-22-2015, 10:54 PM
Hi guys,

I was wondering whether anyone else is having issues with the login / password reset page over here -> https://www.hextcg.com/hex-registered/

I wanted to login to enable Google Authenticator, but the page insists that my password is incorrect. This despite the fact that I'm using that password to login to Hex. I thought I'd give the password reset page a try then, but that doesn't do anything. No emails, no indication on the page of it doing anything.

I'm on Mac OS X and I've tried both Safari and Firefox.

Phenteo
07-22-2015, 10:57 PM
Have you cleared your Browser's cache?

And you're trying your email address and the password, correct?

Snuffal
07-22-2015, 11:09 PM
I had a similar issue yesterday. I could not reset my password using either Chrome or IE.

I contacted support and they suggested I try again using the following link. I could reset my password at this site:

http://en.hex.gameforge.com/#/

Makizushi
07-22-2015, 11:28 PM
Phenteo I have not yet cleared my cache, I will try on Firefox. And yes, using email and password.

EDIT: clearing cache did not work.

EDIT2: logging in through the GameForge site also does not work with my known credentials.

Makizushi
07-22-2015, 11:47 PM
I'm having similar issues and did not see this thread before opening a new one. Sorry.

Yes we are using that page and it is indeed not working. The support folks have in the end suggested using another page through the GameForge site :/

Makizushi
07-22-2015, 11:51 PM
I've used Snuffal's suggestion and used the reset link from the GameForge site. That one -did- generate a reset token and -did- send out an email. This led me to https://www.hextcg.com/resetpass/?id=number&passwordtoken=long-string-of-numbers (edited to invalidate).

However, the new password still doesn't work on the login-page. It does in fact work for the game, but not for the account management page. Doesn't work for the GameForge site either.

Judging by another recent thread I'm not the only one having issues with this.

Assassine
07-23-2015, 01:21 AM
I was gonna suggest using the gameforge site as well. Have you given it a try?

Pheelon
07-23-2015, 01:28 AM
http://en.hex.gameforge.com/#/ works well as far as i noticed - was even able to a new 1 year VIP sub before servers were online there /o\

Phenteo
07-23-2015, 03:10 AM
I've used Snuffal's suggestion and used the reset link from the GameForge site. That one -did- generate a reset token and -did- send out an email. This led me to https://www.hextcg.com/resetpass/?id=number&passwordtoken=long-string-of-numbers (edited to invalidate).

However, the new password still doesn't work on the login-page. It does in fact work for the game, but not for the account management page. Doesn't work for the GameForge site either.

Judging by another recent thread I'm not the only one having issues with this.

Do you have any adblockers or security settings on your browser that would be blocking secure and non-secure communications?

Makizushi
07-23-2015, 03:18 AM
Yep, from the other thread:


That was it! I had to disable all extensions in Safari. Seems a similar issue to the ublock one, insofar that some adblockers or click2plugin extensions will block the page from working. Shame that the page doesn't indicate this with an error.

Makizushi
07-23-2015, 09:37 AM
I was gonna suggest using the gameforge site as well. Have you given it a try?
Yes and it did not work.

But as I said: the issue was with my browser extensions