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Type: Posts; User: Roshen

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  1. Hello all, Realm Qualifiers (as mentioned on...

    Hello all,

    Realm Qualifiers (as mentioned on the page here http://www.wowtcg.com/tournaments/realm-qualifiers/2012-realm-qualifiers-0) are Core Constructed Format until Feb 29.

    Starting today,...
  2. There is! Email us at hobby@cryptozoic.com...

    There is!

    Email us at hobby@cryptozoic.com about the events you're responsible for, and I'll get things fixed up for you and Freddie.
  3. Thread: Wordls Prizes

    by Roshen
    Replies
    9
    Views
    1,675

    As soon as I'm given that information I'll be...

    As soon as I'm given that information I'll be sure to pass it on.
  4. Thread: Wordls Prizes

    by Roshen
    Replies
    9
    Views
    1,675

    Hello Sokles, These prizes have yet to be...

    Hello Sokles,

    These prizes have yet to be processed.

    Once these are, and this information is cleared by our finance team they will bring any issues with missing or incorrect prize information...
  5. Replies
    36
    Views
    45,772

    Hello all, We're looking into this issue now....

    Hello all,

    We're looking into this issue now.

    It looks like some tournaments are flipping correctly to pending, and some aren't. Our web team is aware of this issue.

    If you can't get your...
  6. Replies
    10
    Views
    1,983

    Have you emailed us with information about this...

    Have you emailed us with information about this event so we can?

    Please email us at hobby@cryptozoic.com with as much information as you can provide. The Sanctioning ID and your CZE ID are helpful...
  7. Replies
    4
    Views
    1,115

    It is not an issue if you use your CZE ID to...

    It is not an issue if you use your CZE ID to create an event for a date, and play in a different event using your CZE ID on the same day.

    Feel free to create this event in the system. Make sure...
  8. Hello stephanos, We're still working on...

    Hello stephanos,

    We're still working on getting caught up on messages we received from December. We appreciate the work you're doing in your local community, and we plan to be in touch with you...
  9. Replies
    1
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    847

    Hey Occularus, To my knowledge, Throne of the...

    Hey Occularus,

    To my knowledge, Throne of the Tides should be available both for hobby stores to order from distributors, and for distributors to reorder.

    Has your LGS asked their distributor...
  10. Replies
    2
    Views
    850

    If a store is running sanctioned events (or would...

    If a store is running sanctioned events (or would like to in the future) and needs CZE IDs they can email hobby@cryptozoic.com
  11. Thread: When ?

    by Roshen
    Replies
    14
    Views
    12,739

    Hey Lanky, It doesn't look like it. New...

    Hey Lanky,

    It doesn't look like it.

    New release date is slated for February 2012. We had the product page updated this week as well:...
  12. Hey Jonathan, We've seen this post, and your...

    Hey Jonathan,

    We've seen this post, and your email.

    I've contacted our rep in China, and I'm trying to get more information on this for you.
  13. Replies
    1
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    1,253

    Hello, When a code is redeemed from the...

    Hello,

    When a code is redeemed from the website, that code is "used," so you need to be very, very sure you have the correct region and realm information. Otherwise, you risk not being able to...
  14. Replies
    1
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    942

    Hey Gábor, It's not really appropriate to be...

    Hey Gábor,

    It's not really appropriate to be making the same post in multiple forums.

    Replied to this already here: http://forums.wowtcg.com/showthread.php?t=14372
  15. Replies
    30
    Views
    7,242

    I wouldn't worry about resubmitting if this is...

    I wouldn't worry about resubmitting if this is the only change. I'll be looking at all of the applications, so I'll get this fixed up for you.
  16. Hello, With any issues with prizes, it's best...

    Hello,

    With any issues with prizes, it's best to email player@cryptozoic.com
  17. This bug started when the new build of the...

    This bug started when the new build of the wowtcg.com site went live this weekend. While events are being uploaded and created successfully, we're trying to get this error message fixed.


    ...
  18. Replies
    30
    Views
    7,242

    Hello all, Some minor changes to the judge...

    Hello all,

    Some minor changes to the judge comp listed above, based on availability of promo cards. Good changes though, I promise!
  19. Replies
    10
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    4,913

    STAFF CALL: Darkmoon Faire Cannes

    Cryptozoic is now taking applications for sponsorship to 2012 Darkmoon Faire: Cannes. We are looking for judges and Champions that have tournament and administrative experience. DMF Cannes will be...
  20. Replies
    30
    Views
    7,242

    STAFF CALL: Darkmoon Faire Los Angeles

    Cryptozoic is now taking applications for sponsorship to 2012 Darkmoon Faire: Los Angeles. We are looking for judges and Champions that have tournament and administrative experience. DMF Los Angeles...
  21. Replies
    8
    Views
    1,482

    Hello all, Tracker doesn't sync perfectly with...

    Hello all,

    Tracker doesn't sync perfectly with the TO Dashboard.

    "Raid" is an option you can choose from the TO Dashboard.

    Format for this doesn't matter in Tracker (since Raid isn't an...
  22. Replies
    3
    Views
    1,053

    Hello all, Had this page updated today. It...

    Hello all,

    Had this page updated today.

    It had the link to the Tournament Policy before, but removed the list so players will be more likely to go to the document. The Tournament Policy is...
  23. Thread: Contact us

    by Roshen
    Replies
    4
    Views
    1,010

    If you're looking for convention support, we run...

    If you're looking for convention support, we run this through our volunteer (Champion of the Black Flame) program. Please email volunteers@cryptozoic.com with information about this event.
  24. Thread: Contact us

    by Roshen
    Replies
    4
    Views
    1,010

    Hello Oimalycan, If you provide information on...

    Hello Oimalycan,

    If you provide information on what your question is about, our team can rather answer your question here, or provide you the email address of the correct team to send your email...
  25. Replies
    3
    Views
    1,204

    Vakruz, If you're having an issue with kits,...

    Vakruz,

    If you're having an issue with kits, it's best to email hobby@cryptozoic.com with as much information as you have on the situation, so our team can look into this for you.
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