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  1. Thread: USA to Canada

    by Tiddley
    Replies
    1
    Views
    33,570

    Unfortunately, our distributors are sold out. The...

    Unfortunately, our distributors are sold out. The best option is to purchase the game online.

    Let us know if you have any other questions. :)
  2. Replies
    1
    Views
    38,491

    Sorry for the delayed response! We asked a few of...

    Sorry for the delayed response! We asked a few of our wonderful artists to pass out promos at the various cons.

    Here is a list of those shows:

    6/19/2015 HeroesCon - Charlotte, NC
    6/20/2015...
  3. Replies
    8
    Views
    58,151

    Some good news! The estore is taking back-orders...

    Some good news! The estore is taking back-orders so we can ship them out by next week! Sorry for any inconvenience.
  4. Thread: DC Promos Rant

    by Tiddley
    Replies
    15
    Views
    96,709

    BoardGameGeek store allows for international...

    BoardGameGeek store allows for international shipping for the promo cards as our estore would not. We want to make the promo cards available to all customers, even those outside North America. So,...
  5. Thread: DC Promos Rant

    by Tiddley
    Replies
    15
    Views
    96,709

    We are trying to make more of our promos...

    We are trying to make more of our promos available through BoardGameGeek store so you have the option of purchasing the promos separately.

    Please visit...
  6. Hi Bryan. There is a customer support website...

    Hi Bryan.

    There is a customer support website for such issues. If you can please submit a ticket to our team at cryptozoic.kayako.com along with the pictures and listing of the defective cards...
  7. Thread: Promo

    by Tiddley
    Replies
    53
    Views
    51,399

    We are trying to make the promo cards available...

    We are trying to make the promo cards available to our international fans as well as those who missed out on first print-runs. Any available promos left over will be sent to BGG store. Please note...
  8. Replies
    21
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    89,233

    The games arrived in office today and we are...

    The games arrived in office today and we are packing up as many e-store orders as we can today. Again, sorry for the delay. Doing our best to get them out :)
  9. Replies
    21
    Views
    89,233

    Hello, Unfortunately, the game was tied up in...

    Hello,

    Unfortunately, the game was tied up in customs for a week longer than anticipated. The games are now at our distributor's warehouse and they are sending the cases out to stores as we...
  10. Replies
    27
    Views
    87,719

    Average shipping to Washington should take about...

    Average shipping to Washington should take about 3-5 business days. Please keep in mind this depends on random conditions presented to our carriers on the way to the destination.
  11. Replies
    27
    Views
    87,719

    Here is the link for the Crisis Expansion review...

    Here is the link for the Crisis Expansion review written by our wonderful Matt Hyra. Check it out! The game will be available for release as of tomorrow, August 6th!
    ...
  12. PM sent. Thank you.

    PM sent.

    Thank you.
  13. PM sent.

    PM sent.
  14. Thread: Email

    by Tiddley
    Replies
    1
    Views
    41,132

    PM sent.

    PM sent.
  15. PM sent :)

    PM sent :)
  16. Replies
    7
    Views
    82,199

    PM sent. :)

    PM sent. :)
  17. Replies
    11
    Views
    95,626

    Just write in the body of the e-mail that you...

    Just write in the body of the e-mail that you would like to make sure your account is activated because you have an issue with your activation code not being accepted.

    I already checked your...
  18. Replies
    11
    Views
    95,626

    Serayo, Your account is activated and good to...

    Serayo,

    Your account is activated and good to go!

    Our systems can get rather picky and not accept the activation code once the account has been created. If you find that the activation code...
  19. Replies
    42
    Views
    129,399

    We have changed an item in the system for...

    We have changed an item in the system for international addresses. If you have any other issues, please let us know so we can review it as quickly as possible.

    Thank you!
  20. Replies
    42
    Views
    129,399

    Looking into it. Thank you for your patience.

    Looking into it. Thank you for your patience.
  21. I just wanted to show off my cute avatar. =)

    I just wanted to show off my cute avatar. =)
  22. Replies
    1
    Views
    41,321

    http://store.cryptozoic.com/category_s/24.htm ...

    http://store.cryptozoic.com/category_s/24.htm

    :)
  23. Replies
    42
    Views
    129,399

    We are adding Spain and South Korea to the list...

    We are adding Spain and South Korea to the list of available countries. They should both be availabe in a few minutes. Sorry.
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