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Thread: Alpha Notes

  1. #1

    Alpha Notes

    10/7 - 5:36 PM

    Hey all, here's our first update for Alpha! Hooray!

    Good news, we've streamlined the patcher and we cut the time it takes to install by about half. Currently, we're battling some patcher issues unrelated to that streamlining and our engineers have committed to staying overnight to work on the problems. It's like the Jolt-cola, pizza fueled sleepovers of old but instead of Mortal Kombat and NBA Jam, it's fixing code and networking issues. I'll have more news on that front in the AM tomorrow (Tuesday).

    We're doing our dry run of our stream tonight in practice for tomorrow (Tuesday) at Noon. The card spoiler PDF is being cobbled together by HEX team members, as is the Quick Start guide for new players.

    That's all on this front. Expect an update sometime tomorrow either before the stream or on the stream.

  2. #2
    10/8 - 12:23 PM

    Hey all. We got the game up and running, the patcher is installing properly. We have two critical things we need to clean up before sending out the invites, so we'll keep you abreast of when those are fixed and when the invites will go out to Grand Kings through Producers. We can't commit to anything at this time, but should give you an update by 4 PM Pacific.

    Both the Quick Start Guide and the spoiler PDF are complete and will be posted soon.
    Last edited by Shaqattaq; 10-08-2013 at 12:49 PM.

  3. #3
    10/8 - 4:20 PM

    All available resources are on getting the alpha ready to send out. We're spinning up another loader hoping to address two issues preventing us from moving forward:

    1 - User emails being displayed instead of user names when players look for a game
    2 - The EULA not populating properly in the client

    We'll have word in about 60 to 90 minutes if that fix resolves those issues.

    In the meantime, we've published the Set 1 PDF and you'll find that on the HEXTCG homepage in the next 15 minutes. Remember that the unscripted cards are not on this list, so this list of cards will be a work in progress as our HEX team scripts the cards in the client.

    Thanks again for all your patience and support as we get through these last few hurdles.

  4. #4
    10/8 - 5:45 PM

    We're currently downloading the client and our testers are going to give it a spin, see if the issues are resolved. If so, the QA team is going to test the client to try and see if anything else broke. If not, our engineers will keep hammering on it. Not literally, with hammers, but with keyboards and code and text and stuff.

    Sorry to disappoint, but it doesn't look like we'll be sending invites today. We'll have an update on 10/9 around 11 AM to inform everyone on where we're at. Thanks for your patience and support!

  5. #5
    10/9 - 11 AM

    Success! We were able to resolve the two bugs and invites will begin at noon for people from Grand King up through Producer. We'll be posting a larger Kickstarter update after.

    The Quick Start guide needs some work, and that's where the majority of my own time and resources will be going.

    Thanks everyone for your patience and we'll have those invites out soon.

  6. #6
    10/9 - 1:15 PM

    Launch! The first wave of invites were sent out about 15 minutes ago for backers from Grand King up through Producer.

    You can see more about the Launch on our Kickstarter update:

  7. #7
    10/9 - 4:50 PM

    Hey all. For those of you in the game, we hope you're enjoying your first experience with HEX with this alpha client.

    The servers will be brought down at times this evening and overnight to resolve download speed issues for players installing the client. We are aware of the issue and taking steps to remedy it. Note that this is alpha, so our engineers will often bring down servers to do work throughout the entirety of the alpha period.

    If you are a Grand King, Dragon Lord, Primal, Immortal, or Producer and have yet to receive your invite, please check your junk email or spam email folder. If you still do not have an invitation, please open a ticket here with the subject line of "HEX - Invite": Please use that customer service portal only for this reason. This is the only HEX issue that can be resolved via this customer service portal. Thank you.
    Last edited by Shaqattaq; 10-09-2013 at 05:03 PM.

  8. #8
    10/9 - 7:42 PM

    It seems that some game hangups are happening with Buccaneer and Wild Root Dancer. The "Pass Priority" button isn't properly appearing. If you hit spacebar when the game hangs up, the game will pass priority and you can continue on.

  9. #9
    10/10 - 9:32 AM

    We are currently experiencing an issue with game creation. Players can get in the game and build decks, but no games are able to be played right now. We are investigating the issue and will update as we have more concrete information.

    Thanks for your patience.

  10. #10
    10/10 - 10:03 AM

    The game creation servers are back up! Additionally, the CDN has been upgraded so players should be experiencing a much faster download time.

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