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Thread: Absolutely baffled.

  1. #1

    Absolutely baffled.

    So, I never got to play in the Alpha because my account just never seemed to have been created properly or something. Anyway, now it's closed beta, and I would love to play. Again, I can't. I HAVE the emails from being a backer, got my Knight key for my packs, etc. but still, somehow, my account is not recognized. I can't even reset my password to log into the client, because it's like my account is non-existent. I attempted to register an account (with the same email that has been getting all the backer updates and such since the beginning of the Kickstarter) and bam - account created. What? Shouldn't there already be an account under that email address from the past? And then with that account it's asking for a closed beta key, obviously, and which I do not have.

    Could I get some real assistance, please?
    Existence is the reality of a lie.

  2. #2
    You won't get it here. Send a ticket to Support.
    Grand King
    Lord of Snowcrest

  3. #3
    Support.hextcg.com ?
    ----
    http://i.imgur.com/I1MZpF8.png
    HexEnt is too long to type, They're HXE now.
    I am currently trading my unused GK code for a new Tesla Model S P85D
    Feel free to contact me for where you can have it shipped.

  4. #4
    I was able to find your account, and I have flagged it for beta access. You should be able to log in now.
    --
    Hex - Data Hoarder & Mac/Windows builds

    Need help?
    Fastest way to resolution: http://support.hextcg.com/

  5. #5
    Quote Originally Posted by DataDragon View Post
    I was able to find your account, and I have flagged it for beta access. You should be able to log in now.
    7 min response time. How fast is that?

    CZE ftw.

  6. #6
    Data dragon may be the true god of hex. Do not mess with DBA's. =\
    ----
    http://i.imgur.com/I1MZpF8.png
    HexEnt is too long to type, They're HXE now.
    I am currently trading my unused GK code for a new Tesla Model S P85D
    Feel free to contact me for where you can have it shipped.

  7. #7
    Quote Originally Posted by Kami View Post
    7 min response time. How fast is that?

    CZE ftw.
    7 minutes. :-P

  8. #8
    Thank you very much, DataDragon. Much appreciated for the quick response. And to the other's, I had sent a ticket. Ha.
    Existence is the reality of a lie.

  9. #9
    Quote Originally Posted by Gwaer View Post
    Support.hextcg.com ?
    Requires a login. Which is why the forgot password method in the email doesn't work. The accounts were not created as they were not used in alpha (I used one of my numbered obnnes - which I got first - but want to use the one with my email for the game). There are multiple threads on this issue, I started one and there are at least 2 others.

  10. #10
    Quote Originally Posted by Arbiter View Post
    Requires a login. Which is why the forgot password method in the email doesn't work. The accounts were not created as they were not used in alpha (I used one of my numbered obnnes - which I got first - but want to use the one with my email for the game). There are multiple threads on this issue, I started one and there are at least 2 others.
    Support site account is different from your Hex account.

    You can register here: http://support.hextcg.com/index.php?action=reg&opt=new

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