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Thread: Seemingly random crashes (please ask if you need more info)

  1. #1

    Seemingly random crashes (please ask if you need more info)

    Hi!

    I am currently getting random crashes. I can play for about 3-7 minutes before it happens. I have crashed mid game, while editing my deck in the pve card builder, moving from one location to the other and opening my talent tree. When I was lagging yesterday I was having the crashes every 10-15 minutes, the times between crashes are getting shorter.

    I don't know what information you need so I have grabbed my DxDiag incase this helps. I am not getting a specific error message just "Hex has stopped responding" from Windows. There is no error message and no view error message button.

    Display Name: Celsh

    Things I have tried:
    I have tried the repair option.

    I uninstalled then completely deleted the Hex folder. I restarted my machine and reinstalled into a new directory. I was able to play for about an hour and and a half. Then crashed same as before.

    I also ran a memory test to make sure it wasn't my RAM and test came back that my RAM is fine. Also checked and my sure my video drivers are up to date.

    Please ask if you need anymore info. I just really want to play.

    There are no Errors in the hex directory. Here is what the event viewer has:

    Faulting application name: Hex.exe, version: 5.2.3.12579, time stamp: 0x56669b9c
    Faulting module name: ntdll.dll, version: 10.0.10586.20, time stamp: 0x5654262a
    Exception code: 0xc0000005
    Fault offset: 0x0003ef53
    Faulting process id: 0x10b0
    Faulting application start time: 0x01d159258e086869
    Faulting application path: F:\HEX\Hex.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 91604a8e-22e2-41c0-a3cb-938640414f89
    Faulting package full name:
    Faulting package-relative application ID:

    And Another:

    Faulting application name: Hex.exe, version: 5.2.3.12579, time stamp: 0x56669b9c
    Faulting module name: ntdll.dll, version: 10.0.10586.20, time stamp: 0x5654262a
    Exception code: 0xc0000005
    Fault offset: 0x0003ef53
    Faulting process id: 0xea8
    Faulting application start time: 0x01d159208702dfcd
    Faulting application path: F:\HEX\Hex.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 3faaa986-e599-4478-8826-a853e6a84e94
    Faulting package full name:
    Faulting package-relative application ID:


    Here is the start of my DxDiag, Full (all 47 pages) DxDiag found: https://docs.google.com/document/d/1...it?usp=sharing
    ------------------
    System Information
    ------------------
    Time of this report: 1/27/2016, 09:00:13
    Machine name: SHEKZEER
    Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.160104-1513)
    Language: English (Regional Setting: English)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: To be filled by O.E.M.
    BIOS: FB
    Processor: AMD FX(tm)-8320 Eight-Core Processor (8 CPUs), ~3.5GHz
    Memory: 8192MB RAM
    Available OS Memory: 8158MB RAM
    Page File: 2418MB used, 7020MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: 12
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.10586.0000 64bit Unicode
    Last edited by Celsh; 01-27-2016 at 09:31 PM. Reason: Adding additional information

  2. #2
    Hero of Adamanth
    Join Date
    May 2013
    Location
    Hungary
    Posts
    380
    There is no folder under the HEX directory with a date? (usually the Unity put the crash data there). Or you can look into the windows event viewer after the crash (application tab), what he says about.

  3. #3
    There are no Errors in the hex directory. Here is what the event viewer has:

    Faulting application name: Hex.exe, version: 5.2.3.12579, time stamp: 0x56669b9c
    Faulting module name: ntdll.dll, version: 10.0.10586.20, time stamp: 0x5654262a
    Exception code: 0xc0000005
    Fault offset: 0x0003ef53
    Faulting process id: 0x10b0
    Faulting application start time: 0x01d159258e086869
    Faulting application path: F:\HEX\Hex.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 91604a8e-22e2-41c0-a3cb-938640414f89
    Faulting package full name:
    Faulting package-relative application ID:

    And Another:

    Faulting application name: Hex.exe, version: 5.2.3.12579, time stamp: 0x56669b9c
    Faulting module name: ntdll.dll, version: 10.0.10586.20, time stamp: 0x5654262a
    Exception code: 0xc0000005
    Fault offset: 0x0003ef53
    Faulting process id: 0xea8
    Faulting application start time: 0x01d159208702dfcd
    Faulting application path: F:\HEX\Hex.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 3faaa986-e599-4478-8826-a853e6a84e94
    Faulting package full name:
    Faulting package-relative application ID:

    Editing main post to reflect these.

  4. #4
    Hi!

    I have same issues. Happen mostly after victory screen, but failing to returning to AZ

    Unity Player [version: Unity 5.2.3p3_383123ade41b]

    Hex.exe caused an Access Violation (0xc0000005)
    in module Hex.exe at 001b:00a1a71f.

    Error occurred at 2016-01-27_235550.
    D:\HEX\HEX\Hex.exe, run by epe.
    94% memory in use.
    2047 MB physical memory [103 MB free].
    3940 MB paging file [1637 MB free].
    2048 MB user address space [180 MB free].
    Write to location 00000000 caused an access violation.

    Context:
    EDI: 0x00000000 ESI: 0x069c6700 EAX: 0xcdcdcdcd
    EBX: 0x01555558 ECX: 0x00555556 EDX: 0x00000000
    EIP: 0x00a1a71f EBP: 0x0012f3c0 SegCs: 0x0000001b
    EFlags: 0x00010216 ESP: 0x0012f3a0 SegSs: 0x00000023

    Bytes at CS:EIP:
    f3 ab 85 d2 74 0a 88 07 83 c7 01 83 ea 01 75 f6



    and


    Unity Player [version: Unity 5.2.3p3_383123ade41b]

    Hex.exe caused an Access Violation (0xc0000005)
    in module Hex.exe at 001b:00a1a71f.

    Error occurred at 2016-01-28_004850.
    D:\HEX\HEX\Hex.exe, run by epe.
    88% memory in use.
    2047 MB physical memory [236 MB free].
    3940 MB paging file [1831 MB free].
    2048 MB user address space [330 MB free].
    Write to location 00000000 caused an access violation.

    Context:
    EDI: 0x00000000 ESI: 0x58290fe0 EAX: 0xcdcdcdcd
    EBX: 0x01555558 ECX: 0x00555556 EDX: 0x00000000
    EIP: 0x00a1a71f EBP: 0x0012f3c0 SegCs: 0x0000001b
    EFlags: 0x00010216 ESP: 0x0012f3a0 SegSs: 0x00000023

    Bytes at CS:EIP:
    f3 ab 85 d2 74 0a 88 07 83 c7 01 83 ea 01 75 f6


    Do I have insufficient memory? (2 gigs I guess) Are there any solution for this, that dont require new rams?

  5. #5
    I have no idea what sort of crash dump information would be relevant here, but I have been crashing very frequently when trying to play this game too. I was actually happening even before this PvE patch. I have tried repairing the installation several times, that doesn't help.

    It has seriously gotten to the point where I'm about to just give up playing this game.
    Last edited by IndigoShade; 01-27-2016 at 06:36 PM.

  6. #6
    Update:

    I uninstalled then completely deleted the Hex folder. I restarted my machine and reinstalled into a new directory. I was able to play for about an hour and and a half. Then crashed same as before.

    I also ran a memory test to make sure it wasn't my RAM and test came back that my RAM is fine. Also checked and my sure my video drivers are up to date.
    Last edited by Celsh; 01-27-2016 at 09:29 PM.

  7. #7
    I experience the same problem and find the same entries in my event log. Additional to the stuff i posted here: http://forums.cryptozoic.com/showthread.php?t=47323


    Creator of shareyourdraft.com / Forum thread IGN: dBug Twitch: dBug404

  8. #8
    I repaired install too few times, driver update, restart, but nothing changed.
    Strange thing is that I never or rarely had crash before PVE patch.
    Used to play at max resolution without a problem, now I lowered that too, but nothing changed, crash after nearly every game.

  9. #9
    I feel like I should report when a crash DOESN'T happen.

    Just killed the dino guy and got to see the gold and exp I earned. Much amaze.

  10. #10
    same issue , also i have similar report
    Unity Player [version: Unity 5.2.3p3_383123ade41b]

    Hex.exe caused an Access Violation (0xc0000005)
    in module Hex.exe at 001b:0068a71f.

    Error occurred at 2016-01-28_172318.
    C:\Program Files\GameforgeLive\Games\ITA_ita\HEX\Hex.exe, run by Taffy.
    81% memory in use.
    3328 MB physical memory [629 MB free].
    0 MB paging file [2279 MB free].
    2048 MB user address space [123 MB free].
    Write to location 00000000 caused an access violation.

    it happens right after victory/lost screen

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