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  1. #1

    Can't upload Tournament

    I created a tournament on the TO dashboard two days ago. Today after the event, i tried to upload the results but the tournament i created is still at "upcoming tournament"

    Any help would be appreciated

  2. #2
    Gigantisaur
    Join Date
    Aug 2010
    Location
    Gavā, Spain
    Posts
    1,393
    It seems there must be a problem with TO page because several people can't upload tournaments these last days.
    You can see other people saying the same here.

  3. #3
    I have same problem today. Tournament finished yesterday, but it still in upcoming status and there are no Upload button. Only Edit and Cancel. Tournament date is right.
    Champion of the Black Flame CZEV# 530

  4. #4
    Hero of Adamanth
    Join Date
    Jul 2011
    Location
    Ensenada, Mexico
    Posts
    375
    This has happened to me since day one I started to Sanction, I solved it like this:

    1.- Click on the "Edit" button in the tournament that you cant upload
    2.- Cancel edition on the page and let the browser return you to the TO Dashboard
    3.- Upload option should appear now, upload your tournament

    Hope this helps guys

  5. #5
    How to " Cancel edition on the page " I have only 2 buttons Submit, and Sumbit and return to this form.???
    And it also very strange that I could not found this tournament in the list of tournaments of store. Not in upcoming list and not in previous tornaments.
    Last edited by KOS777; 01-12-2012 at 06:21 AM.
    Champion of the Black Flame CZEV# 530

  6. #6
    Hero of Adamanth
    Join Date
    Jul 2011
    Location
    Ensenada, Mexico
    Posts
    375
    Quote Originally Posted by KOS777 View Post
    How to " Cancel edition on the page " I have only 2 buttons Submit, and Sumbit and return to this form.???
    And it also very strange that I could not found this tournament in the list of tournaments of store. Not in upcoming list and not in previous tornaments.
    Yeah, my bad, I meant "submit tournament"

    But it seems its not working like that either anymore, this is odd

  7. #7
    Hmm... Did someone from technical support looked into this??? it still not working and in upcoming status, and I could not upload results.
    Champion of the Black Flame CZEV# 530

  8. #8
    Quote Originally Posted by KOS777 View Post
    Hmm... Did someone from technical support looked into this??? it still not working and in upcoming status, and I could not upload results.
    Have you emailed us with information about this event so we can?

    Please email us at hobby@cryptozoic.com with as much information as you can provide. The Sanctioning ID and your CZE ID are helpful pieces of information for us to assist you with issues like these.
    Ry Schueller
    Cryptozoic Entertainment

    http://www.cryptozoic.com/downloads/...nsignature.jpg

  9. #9
    I have sent email. Also this issue is reproduced for new created tournament that I created today.
    Champion of the Black Flame CZEV# 530

  10. #10
    I spoke with the store manager and he isn't sure why Friday night's event did not upload. I also notified our local volunteer and judge for the sanctioned events and hopefully he can contact someone at Cryptozoic with the details and have the issue resolved and our players account updated with the results of this weekend's games.

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