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Thread: VIP Program Update 2.0

  1. #1

    VIP Program Update 2.0

    We're removing the VIP purchase option from the in-game store this Wednesday, Oct. 15th at 3AM PDT

    https://hextcg.com/vip-program-update-2-0/
    -Phenteo, Former Community Manager and Egg Giver
    Twitter: @CM_Phenteo | @HEXTCG


    "It's polite to say thank you when someone gives you a gift, human." -Phenteo

  2. #2
    This probably needs to be very well advertised.
    ----
    http://i.imgur.com/I1MZpF8.png
    HexEnt is too long to type, They're HXE now.
    I am currently trading my unused GK code for a new Tesla Model S P85D
    Feel free to contact me for where you can have it shipped.

  3. #3

  4. #4
    Gigantisaur
    Join Date
    Feb 2011
    Location
    The Netherlands
    Posts
    941
    It is a little short notice...
    But yes, this needs to be communicated in every way possible, in an attempt to reach everyone (aka e-mail, twitter, facebook, ingame, main website etc.).
    http://sigs.enjin.com/sig/enjin-4368...18944-blue.png

    Grand King that loves collecting things twice because he thinks he's a pro player.

  5. #5
    It's a little short notice, yes, but it's not like they didn't give people enough time to buy it as they originally said it was only going to be available a week after it was put in.

  6. #6
    Well, they had been saying they would give 48 hours warning, this is pretty close. And we all knew it was meant to be for 1 week only, and they barely advertised that it was being extended.

    I can't deny that it needs to be advertised well - it's up on facebook, but it should probably be stickied in General too... I assume its on Twitter as well. That just leaves the in-game messaging.
    Xenavire, proud guild leader for The Lions Share.
    http://i307.photobucket.com/albums/n...erlinsmall.png

  7. #7
    We tried to give a 48 hour notice as much as possible. We need to multiple teams to agree on a time frame when patching. I posted the announcement as soon as I could.

    We've already tweeted it and posted it on Facebook. I will be tweeting a couple more times today about it. It's on the front page and we'll change the MOTD in game shortly.
    -Phenteo, Former Community Manager and Egg Giver
    Twitter: @CM_Phenteo | @HEXTCG


    "It's polite to say thank you when someone gives you a gift, human." -Phenteo

  8. #8
    Hi HEXers!

    As the servers have settled down and we’ve been pretty stable for several days since our fixes, we wanted to let everyone know that we will be removing the VIP purchase option from the store on Wednesday at 7AM PDT (Worldclock). Make sure to purchase VIP before then if you were planning on doing so. We initially only intended it to be available on the store for one week, however, we kept it up longer to compensate for the server issues we had earlier last week.

    More information to follow about the patch and downtime expectation.

    UPDATE: We changed the time from 3AM PDT to 7AM PDT to allow four additional hours to get VIP.

    https://hextcg.com/vip-program-update-2-0/
    -Phenteo, Former Community Manager and Egg Giver
    Twitter: @CM_Phenteo | @HEXTCG


    "It's polite to say thank you when someone gives you a gift, human." -Phenteo

  9. #9
    I've been a frequent complainer about HEX's communication so I'm glad there seems to be some strides to improve it. I'm liking the use of the forum announcement although it doesn't look very pleasing on the HEX forum skin. http://grab.by/Bfe8
    Possible color changes?
    In terms of in-game, are there plans to utilize the banners (I don't know the term) for announcements? They're a bit wasted only advertising the various social media.

  10. #10
    Quote Originally Posted by ManofPeace View Post
    I've been a frequent complainer about HEX's communication so I'm glad there seems to be some strides to improve it. I'm liking the use of the forum announcement although it doesn't look very pleasing on the HEX forum skin. http://grab.by/Bfe8
    Possible color changes?
    In terms of in-game, are there plans to utilize the banners (I don't know the term) for announcements? They're a bit wasted only advertising the various social media.
    It's possible to change your forum skin, on the 'WoWTCG' version (its a lot of brown/beige) and it looks mildly more appealing. I mean, you can at least read the announcement bar.
    Xenavire, proud guild leader for The Lions Share.
    http://i307.photobucket.com/albums/n...erlinsmall.png

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