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Thread: Authenticator Issues

  1. #1

    Authenticator Issues

    So I try to go here to log into my hex account, and it says my account is invalid.

    https://www.hextcg.com/hex-registered/

    How do I log in on the website to add the authenticator to my account?

    I already tried resetting my password but it won't let me log in.
    ---------

    Id like to apologize for the above statement. I commented in a very juvenile and offensive way that rightfully angered some posters. I regret it and sincerely apologize.

    ----------

    Pro + Grand King Backer. My Trade/Sell List. You can also browse my collection. Technically everything is for sale for a price.

  2. #2
    High Tomb Lord
    Join Date
    May 2013
    Location
    California
    Posts
    1,944
    you have to do it here:
    https://www.hextcg.com/hex-registered/
    Last edited by Phenteo; 07-21-2015 at 03:30 PM.
    -----------------------------------------
    Grand King + Pro Player + Collector + King

  3. #3
    Still gives me the same error.
    ---------

    Id like to apologize for the above statement. I commented in a very juvenile and offensive way that rightfully angered some posters. I regret it and sincerely apologize.

    ----------

    Pro + Grand King Backer. My Trade/Sell List. You can also browse my collection. Technically everything is for sale for a price.

  4. #4
    Try again, but go here: https://www.hextcg.com/hex-registered/

    Make sure you're using your correct password/username combo.
    -Phenteo, Former Community Manager and Egg Giver
    Twitter: @CM_Phenteo | @HEXTCG


    "It's polite to say thank you when someone gives you a gift, human." -Phenteo

  5. #5
    still says invalid username/password...

    Did I miss something to associate my game account to hextcg.com account? because I can log in the game just fine... but can't log into the site.
    ---------

    Id like to apologize for the above statement. I commented in a very juvenile and offensive way that rightfully angered some posters. I regret it and sincerely apologize.

    ----------

    Pro + Grand King Backer. My Trade/Sell List. You can also browse my collection. Technically everything is for sale for a price.

  6. #6
    You need to log into the website as you would with your in-game credentials. Are you sure you're typing your email and password correctly? Note that the information to log into the forums is different.
    -Phenteo, Former Community Manager and Egg Giver
    Twitter: @CM_Phenteo | @HEXTCG


    "It's polite to say thank you when someone gives you a gift, human." -Phenteo

  7. #7
    Yup. Logged into the game again. That works fine. Password change lags though. But that password doesn't work with the site.
    ---------

    Id like to apologize for the above statement. I commented in a very juvenile and offensive way that rightfully angered some posters. I regret it and sincerely apologize.

    ----------

    Pro + Grand King Backer. My Trade/Sell List. You can also browse my collection. Technically everything is for sale for a price.

  8. #8
    Found the issue.

    Hex login does not like Chrome.

    I was able to log in through IE...

    Grrr.
    ---------

    Id like to apologize for the above statement. I commented in a very juvenile and offensive way that rightfully angered some posters. I regret it and sincerely apologize.

    ----------

    Pro + Grand King Backer. My Trade/Sell List. You can also browse my collection. Technically everything is for sale for a price.

  9. #9
    I use chrome. The login requires connection to a secure page and you may be trying to login from http:// instead of https://

    Either that or you have some permissions settings or may need to accept the SSL cert from Gameforge's side. If you got a link stating you need to accept cert, and went to the page and clicked go back to safety versus approving the certificate, then it would block you out on Chrome.
    -Phenteo, Former Community Manager and Egg Giver
    Twitter: @CM_Phenteo | @HEXTCG


    "It's polite to say thank you when someone gives you a gift, human." -Phenteo

  10. #10
    Found it.

    Ublock blocks some weird things...

    Disabled it and was allowed in.
    ---------

    Id like to apologize for the above statement. I commented in a very juvenile and offensive way that rightfully angered some posters. I regret it and sincerely apologize.

    ----------

    Pro + Grand King Backer. My Trade/Sell List. You can also browse my collection. Technically everything is for sale for a price.

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